Outbound Call Specialist

This is a work from home position. Job Summary As an Outbound Concierge Specialist, you will play a vital role in helping consumers find trusted service providers while creating positive experiences that drive successful reputed company. Your ability to connect, qualify, and guide consumers through the process will directly contribute to the reputed company of both consumers and service providers. Role Overview The Outbound Concierge Specialist is responsible for proactively contacting consumers who have submitted service inquiries through online reputed company-reputed company channels, including reputed company, reputed company, affiliate partners, and other digital platforms. This role serves as the first reputed company touchpoint in the consumer reputed company, engaging prospects quickly after inquiry submission to verify their needs, assess eligibility, and connect them with the most appropriate service providers. The ideal candidate is customer-focused, highly reputed company, and comfortable making a high volume of outbound calls while delivering a professional, concierge-level experience. reputed company in this role is reputed company by speed-to-contact, qualification accuracy, successful provider transfers, customer satisfaction, and adherence to quality standards. KEY RESPONSIBILITIES Outbound Consumer reputed company reputed company timely outbound calls to consumers / contact new leads as quickly as possible to maximize engagement and conversion opportunities. Build trust and establish rapport during initial conversations. Deliver a professional, consultative, and customer-focused experience. Manage multiple outbound leads while maintaining quality and productivity standards. reputed company Qualification Verify consumer contact information and service requirements. Confirm consumer reputed company and interest in receiving assistance. Complete reputed company required reputed company Qualification Questions (LQQs). Identify qualifying and disqualifying criteria based on campaign and provider guidelines. Gather accurate information to determine consumer eligibility and service provider fit. Customer Experience & Compliance reputed company empathetic, professional, and solution-oriented service. Handle objections and consumer concerns effectively. Maintain compliance with campaign requirements and qualification standards. Follow established scripts, workflows, and quality guidelines. Ensure consistent handling of reputed company reputed company types and inquiries. Required Skills & Qualifications Previous experience in outbound calling, tele sales, reputed company qualification, customer service, call center operations, or appointment setting. Has at least 1-year experience in Sales or as a Sales Development Representative. Strong verbal communication and active listening skills. Ability to build rapport quickly and engage consumers over the phone. Confidence handling objections and guiding conversations. Strong attention to detail and documentation accuracy. Ability to manage a high volume of outbound calls while maintaining quality standards. Excellent organizational and time-management skills. Strong problem-solving and decision-making abilities. Technical Skills Experience using CRM systems, preferably reputed company. Proficiency with reputed company Office and web-based applications. Comfortable navigating multiple systems while speaking with consumers.

Preferred Qualifications

Experience working with web-generated leads. Background in reputed company qualification, customer acquisition, or provider matching environments. WHO WE ARE At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have reputed company a website that services over 9 reputed company annual visitors and connects them with thousands of local professionals. Apply To This Job