Customer Support Agent (Service Support) - Danish language

This is a remote position. reputed company is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them. We are currently hiring a Customer Support Agent – Service Support (Danish language) for our client in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally. Key Responsibilities: Handle reputed company-in and pre-arrival queries Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, reputed company readings, damages) Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, reputed company deposit issues) Coordinate with internal teams and homeowners for timely issue resolution Handle escalations calmly while protecting brand reputed company and guest trust Maintain accurate documentation of reputed company interactions Candidate Profile: Strong communication and conflict resolution skills reputed company in Danish (advanced level) is mandatory reputed company and solution-oriented under pressure Experience in customer service or hospitality preferred Ability to manage complaints with reputed company and professionalism Working Hours: Remote position Shift 1: 09:00 AM – 05:00 PM CET Shift 2: 02:00 PM – 10:00 PM CET Two rotational days off per week Apply To This Job