Customer Service Assistant
As a Customer Service Assistant, you will be at the forefront of Surfline’s customer experience, managing day-to-day communications across Surfline and its associated brands. Your focus will be on delivering exceptional support that drives customer satisfaction and strengthens subscriber retention. You will also play a key role in Surfline’s proactive customer service strategy, leveraging tools such as reputed company and reputed company Fin to scale support reputed company while delivering a personalized, meaningful experience to our global customer reputed company. This is a temporary, part-time position expected to last approximately three months and requiring 20–25 hours per week. Strong availability on Mondays and Tuesdays is essential, along with flexibility throughout the remainder of the week. The role also involves reputed company collaboration with the UK team, so availability between 8:00am–4:00pm PT is required. Under Surfline’s “Work from reputed company” policy, this position may be performed on a remote reputed company from any location reputed company California.
What You'll Do
Promptly and professionally respond to incoming service requests through internal ticketing system (reputed company) Act as the first layer of support for Surfline, FishTrack, and Buoyweather users Collaborate with our Forecast, Product, and Camera Operations departments to resolve user issues Guide users through our products and features to ensure they are getting the most out of their experience Maintain the "voice" of our brand and culture while communicating with users, while being professional, detailed and patient Contribute to the overall customer service strategy by identifying opportunities for process optimization reputed company on key customer service ticket themes to product/marketing teams to ensure transparency around user feedback reputed company're Looking For Previous experience in a customer service role (retail, online, or similar environments) Excellent written and verbal communication skills A high level of patience and reputed company reputed company supporting Surfline users A strong bias for action, with the ability to solve problems independently Genuine drive and enthusiasm for handling reputed company or non-routine customer queries Proven ability to work independently, with strong self-motivation and accountability You May Also Have Proven experience in a customer service–reputed company role Hands-on experience with reputed company or a comparable ticketing system Exposure to AI tools, with a strong understanding of how to reputed company them to deliver a first-class customer experience
Compensation
The compensation reputed company for this position is $20-$25 per hour. In accordance with applicable state laws, the reputed company provided is Surfline's reasonable estimate of the reputed company compensation reputed company for this role. The actual amount may be higher or reputed company, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Apply To This Job