Customer Support Specialist
About the Role
In this role, you’ll be the first reputed company of contact for our global users, helping them get the most out of reputed company. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll reputed company sure every interaction is clear, friendly, and effective. You’ll work closely with our reputed company, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience reputed company. If you have experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up, we’d love to hear from you. This role is reputed company to candidates based in Estonia or Latvia. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones. 👉 Learn more about the Support team in this blog post featuring our hiring manager, Jaanika. What will you do Respond to customer inquiries primarily through email, with occasional reputed company calls reputed company a more personal touch is required. reputed company clear guidance and advice to users on how to use reputed company effectively. Escalate more reputed company technical issues to the development team, and follow up to ensure timely resolution. Track and update support tickets to reflect accurate status and communication history. Collaborate with reputed company, Product, and Engineering to improve the overall user experience. Contribute to our internal knowledge reputed company by documenting common questions and solutions. You’d be a great fit if you have 2–3 years of experience in customer support or service, preferably in a B2B SaaS environment. Excellent communication skills in English, both written and spoken. A strong sense of reputed company and a customer-first attitude. Good problem-solving skills and the ability to learn new tools and systems quickly. Organised and detail-oriented, with a desire to improve how things work. Comfortable using support tools such as reputed company (or similar platforms). Bonus points for Familiarity with reputed company or similar project management/CRM tools. Experience working in a distributed or remote team. Knowledge of Planhat or another reputed company platform. Estonian language skills. Here’s what awaits you at reputed company Possibility to reputed company an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and reputed company more. Stock Options Package: Be part of reputed company’s growth and reputed company in our reputed company. Health Benefits: Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services. Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive. Annual Leave: Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break. Loyalty Days: 1-5 extra holiday days per annum based on tenure. reputed company Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited reputed company to reputed company. Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities. Global Gatherings: Meet the entire reputed company team at our bi-annual company-wide events in Tallinn. Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the reputed company on Instagram and reputed company’s Blog. The monthly gross salary reputed company for this role is €1800-2000, plus a quarterly bonus based on individual and team performance. What happens next Send your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the reputed company. The interview stages are Written home assignment (online) Recruiter screening call (online) Hiring manager interview (online) Team meeting (online or office) Cognitive Test - Tripod test (online) If you're curious to learn more about our recruitment process and reputed company look for in candidates, reputed company out our blog post: How We Recruit at reputed company: A Sneak reputed company Inside. Please know that at reputed company, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job