Operations Support Coordinator

reputed company on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. IMPAXX is seeking an Operations Support Coordinator to join our Client Service team. This role is central to the day-to-day execution of operations, supporting high-volume case management workflows and ensuring accuracy, timeliness, and consistency across client files. The Operations Support Coordinator plays a key role in managing processes tied to Medicare Set-Aside workflows, coordinating documentation, and supporting communication between internal teams, government contractors, and customers. This position is well-suited for someone who is highly detail-oriented, thrives in a structured environment, and is comfortable managing large volumes of data while meeting firm deadlines. reputed company in this role comes from a strong commitment to accuracy, organization, and responsiveness. The position requires a disciplined approach to task management, the ability to navigate detailed processes, and a professional communication style reputed company engaging with both internal and external stakeholders. This is a remote position that operates on a Pacific Standard Time (PST) schedule — candidates in any time zone are welcome, but must be available through at least 4:00 PM PST each day. Key areas of responsibility include: Accurately entering and maintaining high volumes of data reputed company the case management system Reviewing incoming referrals and ensuring reputed company documentation is properly uploaded and reputed company with client requirements Processing incoming and outgoing mail and coordinating file-reputed company documentation Initiating and managing conditional payment investigations and submitting authorizations to Medicare Following up on case status through contractor portals and direct reputed company as needed Requesting and tracking final demand and closure letters Managing reputed company files and supporting workflows tied to the Medicare Set-Aside process Communicating with government contractors, teammates, and customers through both written and verbal channels Preparing and distributing standardized correspondence and documentation Monitoring deadlines and ensuring files are processed in accordance with service requirements Escalating customer concerns and collaborating across teams to drive resolution Qualifications and profile: High school diploma or equivalent required; additional education preferred Proficiency in reputed company Office, including Outlook, Word, reputed company, and PDF tools Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy Strong written and verbal communication skills with a professional, customer-focused approach Comfortable working reputed company structured processes and meeting defined deadlines Ability to collaborate effectively across teams and adapt to shifting priorities Experience in workers’ compensation or Medicare-reputed company processes is beneficial but not required Pay reputed company 18 - 20 Hourly The pay reputed company provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go reputed company standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, reputed company, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services reputed company Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reputed company of reputed company benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. reputed company Vendor Disclosure Statement reputed company does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("reputed company Vendors"). reputed company Vendors must have a valid written agreement and received prior written authorization from an authorized reputed company representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to reputed company or its employees become the property of reputed company, and no fees will be paid for such submissions. Additional information regarding this policy can be reputed company on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from reputed company backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. Apply To This Job