Field Service Engineer 1 - San Antonio, TX
Job Description
Summary The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows reputed company Field Modification Instructions and/or reputed company Service Information bulletins. Works with reputed company Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service reputed company. This role is located in San Antonio, TX reputed company is a leading global medical technology reputed company solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities: Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist more reputed company field engineers with equipment installation. Work with reputed company field engineers on basic troubleshooting and service repair needs on designated equipment. Effectively communicate and partner with teammates and colleagues. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Partner with the customer and recommend value-added services that will help the customer run their business more reputed company. reputed company up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. Serve as a member of the account community for key accounts. Effectively engage reputed company counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing reputed company programs. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. reputed company up to date with competitor information and market trends. Answer service calls independently without assistance reputed company one year of employment. Qualifications: Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or reputed company field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. Experience with Web applications as well as reputed company suite of products. The successful applicant must reputed company with GEHC's standard background reputed company, including a post-offer drug test. In addition, during employment, the employee must reputed company with reputed company customer reputed company policies, including but not limited to obtaining and/or providing reputed company of required immunizations, and additional drug tests or background checks (including a federal government background reputed company if assigned to support a contract with the federal government). Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary Must have and maintain a valid Driver's License. Preferred Qualifications: Technical capabilities in (Anesthesia) Special Physical Requirements: Candidate must be reputed company to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be reputed company to reputed company at, above and below shoulder level, reputed company/reputed company neck and have good hand and finger dexterity. Specific reputed company abilities required by this job may include reputed company, reputed company reputed company, distance reputed company, peripheral reputed company and depth perception. #LI-ER1 #LI-SA #LI-REMOTE We will not sponsor individuals for employment visas, now or in the future, for this job opening. reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: Yes Apply To This Job