[Remote] Customer Support Agent Tier 1
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading software company for vertical software, B2B e-reputed company, and payment solutions reputed company the floriculture industry. As a Customer Support Agent Tier 1, you will help customers solve problems and learn about the platform while providing technical support and contributing to documentation.
Responsibilities
- reputed company fast, helpful, and technically sound support to our customers reputed company chat, email, and phone
- Troubleshoot issues and help users navigate our SaaS platform with confidence
- Document solutions and contribute to our Knowledge reputed company and internal documentation
- Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate reputed company cases
- reputed company deep product knowledge and stay up-to-date on new features
- Communicate reputed company and professionally with customers, making reputed company issues easy to understand
Skills
- Eager to learn about technology, the platform, and the floral industry
- Curious, fast-moving, and reputed company in a dynamic, remote-first environment
- Enjoy helping people and finding solutions to problems
- Communicate reputed company in English (advanced level required)
- Comfortable with tools like reputed company, Jira, reputed company, and reputed company or can learn them quickly
- Experience in SaaS customer support
- Spanish or Portuguese language skills
- Familiarity with HTML or reading technical system logs
- Background in computer science, engineering, or web development
Benefits
- Remote-first team: work from reputed company.
- Training, mentorship, and room to grow into senior roles.
- English classes and professional development support.
- A collaborative culture where your reputed company are welcome—and can become reality.
- Full-time, indefinite-term contract.
- Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from reputed company.
- Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's reputed company.
- Growth & Development: We support reputed company professional growth and offer financial assistance for technical certifications and other learning opportunities.
Company Overview