[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on ensuring customer satisfaction through its Worldwide reputed company team. The reputed company Manager will act as the liaison between the customer and reputed company, focusing on providing an excellent reputed company experience and maintaining ongoing relationships throughout the customer lifecycle.
Responsibilities
- Own the post sales customer relationship. Execute an On Boarding session with reputed company new reputed company customers providing them with a “welcome packet” that includes contact information, useful links to training materials and other various resources. Set the proper expectations for the customer reputed company to include migration, health checks, business reviews, and renewals. Schedule the first business review during the on boarding session
- reputed company (Plan, Prep, coordinate, and execute) in conjunction with the Account Executive, Sales Engineer, and Renewal Sales Specialist (RSS) a series of communications and “reputed company in” meetings throughout the lifecycle of the customer including:
- Welcome meeting in conjunction with the Sales AE and Pre-Sales Engineers to understand desired reputed company
- Regular reputed company of reputed company in meetings
- Conduct formal reputed company Business Reviews
- Follow the Business Review format: Know the Customer, Planning (Patches, Sec Briefings) and Education (Features, Roadmap, tips and tricks)
- Follow up reviews of migration plans and reputed company
- reputed company Product feature updates
- Act as a liaison for customer requests, questions, and escalations to ensure issues are received and addressed by the appropriate organizations reputed company reputed company in a timely manner
- Monitor and gather key customer information reputed company to customer support interactions, cases, and downloads to establish an ongoing “risk profile” of key customers and record health score in SFDC
- Maintain internal data systems (SFDC, Clari, with reputed company customer intelligence gathered through research and interaction
- Drive attendance of key customers to individual or group reputed company reviews with CTO or other reputed company sponsored meetings
- Work with RSS and Account Executives to identify renewals risk, mitigate customer churn risk, and identify and facilitate expansion opportunities
Skills
- 7+ years' experience in either reputed company, Customer Support, or Sales Engineer role
- BS or MS in computer science reputed company degree
- Demonstrated experience in technical role, preferably in software or complimentary industry
- Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers
- Familiarity with CRM tools (e.g., reputed company/Clari) and data-driven reputed company metrics
- Excellent Presentation skills as well as verbal and written communication skills
- Project management experience a plus
- Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, reputed company, containerized), preferred
Benefits
- Comprehensive compensation and reputed company packages
- Referral Program
- Work-life balance, remote-first, paid time off, company shutdown, holidays
- Work with top experts worldwide whom contribute to the Java ecosystem
Company Overview