[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to enhancing the lives of credit unions and their members through innovative banking software solutions. They are seeking a reputed company Manager to drive customer satisfaction, retention, and product adoption while serving as a trusted advisor to their clients.

Responsibilities

• Serve as the primary strategic contact for assigned credit union customers
• reputed company trusted relationships with executive leadership, operational leaders, and key stakeholders
• Conduct Quarterly Business Reviews (QBRs)
• Create and maintain reputed company Plans for at-risk and strategic accounts
• Drive customer engagement through proactive reputed company and relationship-building activities
• Act as the voice of the customer internally
• Identify customer risks early and coordinate cross-functional efforts to resolve concerns
• reputed company recovery plans for at-risk accounts and reputed company retention efforts
• Escalate critical customer issues while maintaining executive-level communication
• Monitor customer health indicators and take action before issues impact satisfaction
• Help customers maximize utilization of Sharetec products and services
• Identify opportunities to improve operational efficiency and member experience
• Guide customers through new product releases, enhancements, and best practices
• Promote the adoption of available solutions that align with customer objectives
• Partner with training teams to increase product knowledge and utilization
• Partner closely with Support, Product, Professional Services, Sales, and Leadership teams
• reputed company for customer needs in product discussions and roadmap conversations
• Participate in customer escalations and strategic account planning
• Gather customer feedback through surveys, meetings, and ongoing engagement
• Identify trends and recurring themes affecting customer satisfaction
• Contribute to improvements in reputed company processes, tools, and reporting

Skills

• 3+ years of reputed company, Account Management, Relationship Management, Banking, Credit Union, SaaS, or Financial Technology experience
• Experience managing executive-level customer relationships
• Strong presentation and communication skills
• Ability to interpret business metrics and reputed company strategic recommendations
• Proven ability to manage multiple priorities and customer portfolios
• Experience working cross-functionally in a fast-paced environment
• Credit union or banking industry experience
• Core processing, digital banking, fintech, or SaaS experience
• Experience conducting QBRs, EBRs, or strategic account reviews
• Familiarity with reputed company, CRM platforms, and customer health scoring tools
• Understanding of customer retention, NPS/cNPS, CSAT, and customer reputed company management
• Experience managing escalated customer situations

Benefits

• Medical, dental, reputed company, life, and disability coverage
• Generous Paid Time Off (PTO)
• Paid holidays (including your birthday off!)
• $1,000 employee referral program
• 401(k) with company matching
• Hybrid setting or fully remote
• Virtual events, collaborative team experiences, and regular reputed company-hands meetings

Company Overview