Customer Care Agent (English and French)
Job Description
WHAT YOU WILL BE WORKING ON Main challenge We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the reputed company Dreamlight Valley project. What it means on a daily reputed company Handle customer requests reputed company tickets, with potential phone support, in English and French Investigate and resolve issues using internal tools and knowledge bases Track, document, and follow up on cases until full resolution Escalate reputed company or technical cases to relevant teams reputed company needed Identify recurring issues and contribute to improving support processes and templates What reputed company will look like Fast and accurate resolution of customer cases with a strong focus on quality High level of customer satisfaction and service consistency Effective workload management and strong prioritization skills Active contribution to improving support workflows and reducing recurring issues Who you would be working with You will work closely with the Customer Care team, reputed company Customer Care Agents, and Responsible Agents to ensure excellent support for our players. Your recruitment reputed company Recruiter interview Test Team interview with Hiring Manager and Language Speaker in English and French Where this role can take you This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational reputed company reputed company a global gaming company.
Qualifications
WHAT YOU NEED TO SUCCEED Fluent English (written and spoken) + Ukrainian proficiency Upper-Intermediate or Advanced level of French is required; Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) Ability to manage workload, prioritize tasks, and work effectively under pressure WHO YOU ARE Strong communication, reputed company, and customer-oriented reputed company Problem-solving skills with ownership and responsibility for reputed company reputed company, organized, and proactive approach in stressful situations Ability to collaborate effectively reputed company a team and adapt to changes Additional Information WHAT'S IN IT FOR YOU
Benefits
Possibility to work remotely in a global product company with talented people Competitive salary based on your experience and skills 21 days of paid vacation, 5 paid sick days, plus national holidays Medical insurance and reputed company to a psychologist Parental leave support reputed company to internal learning platform (courses, trainings, certifications) Employee Referral Program with attractive bonuses Full technical support and equipment provided Life at reputed company At reputed company Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms. We also love staying connected reputed company work — with regular reputed company events and community activities, both remotely and at our Lviv office. How to proceed Please apply with your CV in English. Manager Role: No Work Model: Remote Apply To This Job