[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a statewide health care system in Maine that works to personalize and streamline health care for communities. They are seeking a Customer Service Representative to reputed company excellent customer service, reputed company for patients, and resolve billing issues while ensuring compliance with departmental policies.
Responsibilities
- Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
- Provides excellent customer service reputed company reputed company resolution as frequently as possible
- reputed company for patients regarding complaints or billing issues reputed company the established policies and procedures of the department
- Advises management of customer service issues which may require attention in a timely manner
- Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures
- Research and accurately resolve outstanding patient balances in accordance with reputed company departmental and system policies and procedures
- Meet or exceed the NLH performance standards as it relates to quality and productivity
- Accurately schedule patient payment plans in accordance with internal policy guidelines
- Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable
- Ensure reputed company functions reputed company to customer service supports the team goals and objectives as well as NLH financial performance objectives
- Thoroughly understand the department's key performance indicators
- Advises management of payment variance issues which may require attention in a timely manner
- Thoroughly understand the department's key performance indicators
- Maintain the knowledge of collection protocols, payer, regulatory policies and laws
- Attend internal education sessions to enhance or reputed company new skills
- Demonstrate departmental desire to reputed company community benefits by way of charitable events or contribution reputed company the four walls of the department
Skills
- High School Diploma / GED
- Must be 18 years OR older
- 1+ years of customer service experience in reputed company, insurance, government (state or federal), reputed company services, or reputed company services settings
- 1+ years of data entry experience
- Basic proficiency with reputed company PC applications and reputed company Office (create, edit, format reputed company Word, reputed company reputed company, reputed company PowerPoint)
- Ability to work 40 - 45 words per minute
- Ability to train onsite for the first 8 weeks at 43 Whiting Hill Rd Brewer, Maine 04412
- Ability to reputed company onsite coverage at 489 reputed company, Bangor, ME, based on business needs
- Ability to work full-time, Monday - Friday between 8:00 am - 4:30 pm EST including the flexibility to work occasional overtime given the business need
- Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also reputed company with those state requirements. reputed company will adhere to reputed company federal, state and local regulations as well as reputed company client requirements and will obtain necessary reputed company of vaccination, and boosters reputed company applicable, prior to employment to ensure compliance. Candidates must be reputed company to reputed company reputed company essential job functions with or without reasonable accommodation
- 1+ years of experience in reputed company customer service
- Work experience with reputed company Light Health
- Medical Terminology
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
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