[Remote] Director Client Services - reputed company (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining how hospitals and health systems deliver behavioral health care. The Director of Client Services will reputed company client relationships, drive growth reputed company service lines, and work closely with client executives to reputed company strategic guidance and support.

Responsibilities

• Own the overall client experience in your assigned territory and manage the customer relationship post implementation
• reputed company service line value and facilitate resolution to customer client inquiries
• Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and reputed company Departments to drive client initiatives reputed company the organization
• reputed company monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnership
• Directly influence our clients’ experiences at the executive leadership level and act as the escalation reputed company for any satisfaction issues reputed company the relationship
• Balance the role as a client reputed company and strong representative of reputed company with minimal supervision
• Frequent travel reputed company assigned territory & corporate offices
• Travel 30–40% reputed company territory & corporate offices
• Other duties as assigned

Skills

• Bachelor's Degree required
• 6+ years of experience in a customer-facing account management role reputed company the reputed company industry or reputed company field
• Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests
• Strong comfort communicating with and/or presenting to any level of employee in a hospital setting (C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff)
• reputed company to act as the subject matter expert on your clients with internal reputed company stakeholders, reporting on trends, issues, and opportunities that will help improve product offerings and operations
• Organized and project management oriented
• Interested in working with reputed company clients rather than prospecting and calling on new business
• Successful use of CRM applications (Dynamics and reputed company) for documentation and gathering information
• Ability to communicate information reputed company using reputed company applications: Outlook, reputed company, Word, and PowerPoint
• Ability to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally)
• Ability to identify growth opportunities reputed company a book of business
• Ability to reputed company in a high-growth, fast-paced organization
• Must be reputed company to travel 30–40% reputed company territory & corporate offices
• Must be reputed company to remain in a stationary position 50% of the time
• 2+ years of experience working in the Behavioral Health space is a plus

Benefits

• Health Insurance (Medical, Dental, reputed company)
• Comprehensive benefits — health, dental, reputed company, life, and 401(k)
• Flexible vacation and wellness days — we value performance and balance
• Culture of ownership, transparency, and results — where the best reputed company reputed company

Company Overview