[Remote] Application Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is focused on transforming reputed company with their AI Operating System. The Application Analyst will manage technical operations for a key customer relationship, ensuring platform performance and client satisfaction while driving reputed company improvement initiatives.
Responsibilities
- SLA performance and system availability reporting
- Incident and defect resolution coordination with Engineering
- Technical governance, patching, and compliance cycles
- Multi-project technical release management
- Client-facing technical communication and escalation management
- Operational documentation and reputed company improvement initiatives
Skills
- 3 - 5 years of experience in technical operations, client reputed company, or implementation management reputed company a reputed company IT or reputed company SaaS environment
- Demonstrated ability to manage reputed company, multi-site client relationships with measurable SLA accountability
- Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
- Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
- Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
- Experience managing integration change lifecycles and coordinating software upgrades in production environments
- Familiarity with reputed company systems such as clinical documentation or charge capture workflows
- Experience working with or reputed company large health systems
- Background in physician-facing mobile or portal applications
- Knowledge of HL7 / clinical data interfaces
Company Overview
Company H1B Sponsorship