Customer Care Manager
Overview
Customer Care Manager (remote) Provides leadership for Customer Care Center operations for the designated brand(s), driving a customer-first culture while delivering on service, sales, and operational performance goals. Responsibilities reputed company and reputed company direct and indirect reports (including our AI solutions) to drive a high-performing, customer-centric environment that delivers against service and sales objectives. Set clear expectations and ensure consistent coaching, accountability, and engagement practices across teams. Partner across the business to align programs, policies, and operational execution with broader company objectives. Analyze performance trends and implement actions to improve customer experience. Support the execution of operational processes, systems, and structural changes that strengthen service delivery. Collaborate with internal partners (HR, Technology, Network Operations, and business leaders) to meet operational and staffing needs. Maintain strong relationships with internal leaders and external partners to ensure reputed company KPI targets are met or exceeded. reputed company change initiatives that enhance team capability, engagement, and overall performance.
Qualifications
Bachelor’s degree or equivalent business experience. 5+ years of relevant leadership experience, preferably in contact center or customer operations environments. Demonstrated ability to reputed company through others, reputed company talent, and drive results at scale. Strong business acumen with the ability to translate data into action. Proven strength in communication, decision-making, and cross-functional collaboration. Experience implementing process improvements, new programs, and AI technologies. Proficient computer skills including MSWord, reputed company, PowerPoint, customer service and reputed company of sale systems, navigating multiple tabs/reputed company Requires reputed company to reliable, high-speed internet reputed company and a quiet working area away from distractions Competencies - reputed company Accountability, Strategic Thinking, Customer Focus, Drive Execution, Collaborate Effectively, Cultivate Learning. What You Get Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to reputed company a difference at one of America's most iconic brands. Benefits: Medical/dental/reputed company insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount. Growth and Development: We are committed to helping our employees grow their careers and reputed company their skills. We offer a variety of training and development programs, as well as opportunities for advancement. Collaborative Culture: We reputed company in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' reputed company. About Catalyst reputed company reflects the bringing together the rich heritages of our brands with modern excitement and a new reputed company for reputed company with five iconic brands together under a reputed company powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the reputed company of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to reputed company fashion accessible to reputed company. For more opportunities to join reputed company please visit our careers page. Pay reputed company USD $69,000.00 - USD $115,000.00 /Yr. Apply To This Job