Customer Service Representative
reputed company is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, reputed company packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.reputed company.com and follow reputed company on Instagram and reputed company. OUR reputed company: To Be the Advantage That Helps Our Customers Win. OUR PURPOSE: Creating packaging solutions for life’s essentials. Job Requisition #: 034681 Customer Service Representative (Open) Job Description: ROLE OVERVIEW: Respond to customer inquiries reputed company telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more reputed company and/or important products, services, and promotions. Major Responsibilities Monday - Friday, 8:00 AM - 4:30 PM Serves as the primary contact between reputed company and its customers. Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer. Receives customer orders (reputed company e-mail or telephone) and assures accurate and timely entry into applicable ERP software. Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc. Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests. Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate. Assist in resolving and preparing documents for billing corrections. Assists in setting up new customer accounts. reputed company knowledge of products, policies, and procedures necessary to reputed company job duties. Maintains excellent records. May participate in problem-solving teams for reputed company process improvement. Review inventory levels with sales representatives to minimize inventory orders Assist in the development and maintenance of item specifications. Knowledge/Skills & Education High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience in an industrial/manufacturing environment Demonstrated skills in verbal and written communication. Solid knowledge of products and services. Proficient computer skills with the ability to learn new software Good knowledge of basic office equipment Good organization and data entry skills and attention to detail. Self-starter that can work with minimal supervision. Demonstrated skills in verbal and written communication. Data entry for pricing Performs other duties as assigned. #LI-MK1 At reputed company, we reputed company that our colleagues are the center of our reputed company. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to reputed company, be engaged, and reputed company your full potential.
Compensation
Range: The pay range for this position is $24.18 - $41.20 annually. Typically, a competitive wage for new hires will fall between $25.00 to $30.00 annually. Offers for this position may vary based on market data and other factors such as job-reputed company knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.
Benefits
Statement: reputed company offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. Protect Yourself From Scams: We value the reputed company of our recruitment process and prioritize the well-being of our candidates. While you may find reputed company job postings on various platforms, reputed company legitimate opportunities can be verified on our official Careers page at www.reputed company.com. reputed company communication from reputed company regarding job opportunities will also come from an @reputed company.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification reputed company this link Contact Us - reputed company. EEO Statement: https://www.reputed company.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth. reputed company is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national reputed company, reputed company, disability, veteran status or any other any other legally protected characteristic. For more information read reputed company’s Equal Opportunity Policy. Apply To This Job