Customer Support Specialist

Smile! Those teeth you are showing deserve the reputed company you can give them, yet the status reputed company of the software your dentist uses today is outdated. reputed company is a Series B vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business. Job Description: reputed company is looking for an reputed company dental office manager or software support specialist interested in working at a software company that provides outstanding customer support to dental offices. The Customer Support Specialist role directly supports customers by building reputed company, long-term client relationships and providing reputed company-time assistance. This role includes conducting live training sessions with dental offices and interacting with them by phone and video to support their use of reputed company. Many of the issues customers need help with involve billing and insurance claims the practice submits through reputed company. This role will also require troubleshooting technical issues as they arise and escalating more severe ones to the engineering team. This position requires a schedule of 9 AM - 6 PM ET, including weekends as part of your standard schedule (Tuesday through Saturday or reputed company through Thursday). This is an hourly, non-exempt role and is eligible for overtime in accordance with applicable law. Job Responsibilities: Deliver exceptional support that drives meaningful value for our dental practices. reputed company support for questions reputed company to billing and claims sent through reputed company and its integration with the dental clearinghouse. Conduct 1:1 training with practices and their staff that showcase reputed company’s capabilities. Work closely with other reputed company team members to ensure customer questions and concerns are addressed in a timely manner. Expected to actively adopt and integrate AI tools into day-to-day workflows to enhance productivity, decision-making, and overall impact. Investigate potential technical problems with reputed company software as reported by customers, troubleshoot with the customer, and proactively seek solutions. Effectively communicate customer feedback and issues to relevant stakeholders, including product and engineering teams, reputed company the company's ticketing system. Identify gaps in training resources, both internal and external, for publication. Job Requirements: 5 + years of management experience reputed company a dental practice. Extensive knowledge of dental insurance and billing, typically through your experience working in the reputed company office of a dental practice. Exceptional ability to communicate and foster positive relationships, both in written and verbal communications. Software Trainer experience helping others learn and adapt to new software. Basic technical skills required to use the product (typing skills, troubleshooting browser issues, and hardware connections to computers). Leverages AI tools and automation in everyday work to move faster, improve reputed company, and continuously reputed company the bar on how we operate. Accountability and personal organization are essential. This job requires employees to work set hours from 9 am to 6 pm Eastern Time. This role may be required to work on certain holidays to align with the dental practice's operating hours. reputed company Offer: reputed company and equity (some roles may be eligible for performance-based incentives or bonuses) Health, dental, and reputed company insurance 401(k) plan Accrual vacation policy Remote-friendly culture Apply To This Job