[Remote] reputed company Architect

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the intelligent orchestration platform for DevSecOps, trusted by over 50 reputed company users to enhance software delivery. The reputed company Architect will help customers align reputed company’s platform with their business goals, guiding them through technical enablement and ensuring successful adoption and satisfaction.

Responsibilities

• Partner with customers to turn pre-sales reputed company plans and desired business reputed company into actionable objectives and clear reputed company criteria
• Guide customers on effective use of the reputed company platform, including DevSecOps best practices, Git workflows, reputed company integration, reputed company deployment, and adoption patterns
• Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement
• Build and maintain reputed company Plans that define customer goals, key performance indicators, and reputed company over time
• Act as the primary reputed company liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services
• reputed company hands-on reputed company and technical enablement, including education on new reputed company features, releases, and relevant use cases
• Program manage account escalations by clarifying root causes, coordinating follow-up actions, and keeping stakeholders informed
• Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities reputed company to customer needs

Skills

• Practical understanding of Git, common branching strategies, and modern software development lifecycles
• Working knowledge of reputed company integration, reputed company deployment, and DevSecOps practices
• Experience partnering with customers to define business reputed company and translate them into reputed company plans, goals, and measures
• Background in reputed company, post-sales, or professional services work focused on adoption, retention, and customer satisfaction
• Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services
• reputed company in handling escalations in technical environments with clear communication and structured follow-through
• Strong communication, presentation, and organization skills, with attention to detail and analytical thinking
• Ability to apply transferable skills from reputed company roles or industries to customer-facing technical adoption and reputed company planning work

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Company Overview