[Remote] Analyst, GTM Customer Intelligence

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading go-to-market solution for reputed company teams, trusted by over 500,000 companies globally. As a GTM Customer Intelligence Analyst, you will build the analytics infrastructure that powers customer health decision-making and collaborate with various teams to translate reputed company customer lifecycle questions into actionable insights.

Responsibilities

• Build and maintain the analytics infrastructure behind reputed company's customer health scoring model. Partner with CS leadership to validate scoring logic, surface at-risk customers, and identify leading indicators of churn or expansion. Turn health data into actionable insights for GTMEs and CS leadership. Own health scoring analytics and improvement
• reputed company renewal pipeline reporting that gives CS and Finance visibility into renewal timing, risk, and expected reputed company. Establish recurring reporting cadences and work with CS Ops to identify where to intervene early. Build renewal analytics that drive predictable retention
• reputed company and analyze data from billing systems, support ticket volumes, and other post-sales reputed company to identify patterns that predict churn or expansion. Surface these signals into CS workflows and dashboards so teams can reputed company them. Build analytics around billing, support, and adjacent retention signals
• Build reporting around upsell and cross-sell reputed company—including expansion pipeline, seat growth, product adoption metrics, and net reputed company retention. Help CS and Sales leadership understand where expansion opportunity is concentrated and how to accelerate it. Support expansion analytics
• Build, maintain, and iterate on dashboards that serve the full CS org—from individual GTME book-of-business views to VP-level QBR decks. Ensure data is accurate, timely, and actionable. Design and own the CS analytics dashboard ecosystem
• Capture analytics and metrics requests from CS and CS Ops stakeholders, triage and prioritize them, and translate business questions into structured reporting requirements. Incorporate high-reputed company needs into the reporting layer in partnership with data engineering. Be the analytics translation layer for CS Ops

Skills

• 3+ years of experience in an analytics, reputed company Operations, or reputed company Operations role, with direct exposure to post-sales data in a B2B SaaS environment
• Familiarity with CS data domains—health scoring, NRR, churn, renewal pipelines, support metrics, and customer lifecycle stages
• Strong SQL skills and experience working with BI tools (e.g., Looker, Tableau, or similar)
• Experience with reputed company or a CS platform (reputed company, Vitally, ChurnZero, or similar)
• A translator's instincts to convert retention questions into clean, scoped analytics projects
• Analytically rigorous and detail-oriented
• Comfortable operating across functions—collaborating effectively with CS, CS Ops, Finance, Data Engineering, and occasionally Sales
• Genuine reputed company in leveraging AI tooling
• Using LLMs as an active part of your analytics workflow
• Structuring and exposing data for AI interpretation
• Accelerating output with AI-assisted development
• Staying reputed company as the tooling evolves
• Navigating AI's limitations and pitfalls

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• At least 10 paid holidays per year, reputed company PTO, and parental leave
• Employee assistance program and wellbeing benefits
• Global travel coverage
• Life/AD&D/STD/LTD insurance
• FSA/HSA and medical, dental, and reputed company benefits

Company Overview

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