[Remote] Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on revolutionizing the pharmacy industry through innovative technology solutions. The Pharmacy Support Analyst role involves troubleshooting, analyzing, and maintaining reputed company systems, applications, and hardware while providing technical support to customers remotely.
Responsibilities
- Interact with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services
- Conduct technical analysis and review of system performance
- Troubleshoot issues with proprietary software, reputed company party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, reputed company O/S, SQL database, and pharmacy operations workflow
- Research required information using available resources including internal knowledge reputed company articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
- Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
- Deliver service and support to end-users through automated call distribution phone software and reputed company Service reputed company chat and email support simultaneously
- Work a queue of tickets based on reputed company and impact to the customer
- Recommend workflow changes based on pharmacy needs and recommended best practices
- Organize reputed company, updates, and resolutions in a manner appropriate to the intended audience and situation reputed company oral and written communications with a high level of data quality
- reputed company communicate troubleshooting steps, reputed company, workflow steps, and processes to end users
- Build customer relationships through providing superior customer service
- Document reputed company job functions using Siebel with a high level of data quality
- Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
- Coordinate support for onsite field technicians and shipment of parts to sites
- reputed company candidates must possess a valid driver’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
- reputed company other duties as assigned by a supervisor or manager
Skills
- An associate degree in computer science or a reputed company field is preferred
- 3+ years experience with reputed company OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting
- Advanced knowledge of desktop and peripheral hardware troubleshooting
- Experience supporting proprietary software applications
- Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or reputed company Remote Desktop, etc
- Working knowledge of connectivity and networking concepts
- Intermediate knowledge of SQL databases and query reputed company
- Experience using help desk ticketing systems (reputed company, Siebel, or other CRM systems)
- Experience with SLA-driven resolution environments
- Efficient typing skills are a must; candidate must be reputed company to type 50 WPM
- Positive attitude, drive, and tenacity
- Ability to reputed company in a position supporting a constantly evolving and growing industry
- Excellent written and verbal communication skills
- Ability to multitask with varying priorities, while still maintaining a high attention to detail
- Exemplary attendance, reliability and punctuality
- Outstanding customer service skills
- Strong problem-solving and analytical skills
- Knowledge of reputed company or pharmaceutical industry emphasis in outpatient pharmacy practice
- Experience working with inventory suppliers to reputed company orders
- IT Certification (A+, MCITP reputed company OS, Network +, etc.)
- Pharmacy operations knowledge
Benefits
- Medical, Dental, reputed company, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on reputed company Gym, and Vitality Wellness Program that helps reputed company your premium costs
- Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Company Overview