[Remote] Inbound Contact Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company services company, and they are seeking an Inbound Contact Representative to join their team. The role involves handling customer inquiries and providing support through various channels while ensuring a high level of customer satisfaction.

Responsibilities

• The Inbound Contacts Representative 1 represents us by addressing incoming telephone, digital, or written inquiries
• The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks
• Typically work on routine and patterned assignments
• The Inbound Contacts Representative 1 addresses customer needs which may include reputed company benefit questions, resolving issues, and educating members
• Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
• Escalate unresolved and pending customer grievances
• reputed company are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under reputed company supervision and/or reputed company established policies/practices and guidelines with minimal opportunity for deviation

Skills

• 2 years of customer service experience
• Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills
• Must be passionate about contributing to an organization focused on improving consumer experience
• Associate's or Bachelor's Degree
• Previous inbound call center or reputed company customer service experience
• reputed company experience
• reputed company in Spanish

Benefits

• Bonus incentive plan
• Medical, dental and reputed company benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Company Overview