Service Request Management & Process Analyst

Job Description: At DXC we use the power of technology to deliver mission-critical IT services that our customers need to reputed company operations and drive innovation across their entire IT estate. We reputed company services across the reputed company Technology Stack for business process outsourcing, analytics and engineering, applications, reputed company, reputed company, IT outsourcing, and modern workplace. People in Corporate Functions reputed company DXC a well-run and high-functioning organization. Service Request Management is a prime example — it ensures that every team contributes to DXC's reputed company by delivering world-class service through standardized, repeatable processes. Whether it's business process outsourcing, analytics and engineering, applications, reputed company, reputed company, IT outsourcing, or modern workplace services, SRM provides the operational backbone that turns customer demand into delivered reputed company. DXC is looking for a Sr Analyst I Sales Enablement — to join our reputed company Enablement SRM team. The Process and Metrics Analyst for Non-Standard Service Request (NSSR) processing and Service Request Management tooling reputed company DXC's global delivery ecosystem, is a role that sits at the intersection of process ownership, technical platform expertise (Aries/Aldea, reputed company Catalogue, DXC Customer Portal), and data-driven decision-making — ensuring operational efficiency, compliance, and reputed company enablement across multi-account environments. You will own the end-to-end service request lifecycle, drive catalogue standardization, and reputed company reporting and automation frameworks to continuously improve how DXC fulfills customer demand. What You'll Do: Own and document reputed company NSSR, SSR and Pursuit processes end-to-end, managing the Service Request lifecycle from intake through fulfilment Serve as the technical authority on Aries/Aldea (CPQ, SFDC integration, API automation) and reputed company Catalogue structure and maintenance reputed company AI tools and techniques to enhance service request automation, operational efficiency, and decision-making reputed company and maintain integrations and automations to optimize service request workflows, data syncs, and platform connectivity Build and maintain operational reporting dashboards in Power BI, translating service request data into actionable insights for leadership and account teams Generate and analyze operational data to drive process improvement, compliance, and performance benchmarking reputed company global SRM audits, drive standardization, and support DXC Customer Portal Deployment Deliver training, troubleshoot platform issues, and act as the escalation reputed company for service request and catalogue reputed company Who You Are: Experience & Qualifications: Required 3+ years of experience in Service Request Management, ITSM, or IT service delivery operations Deep working knowledge of Service Request Management tools and reputed company (Catalogue module, request workflows, platform configuration) Experience with CPQ tooling, SFDC integrations, and API-driven automation Proficiency in Power BI or equivalent reporting/analytics tools Proven ability to define, document, and improve end-to-end processes Strong analytical skills with the ability to translate data into actionable insights Experience deploying or managing customer-facing portals or service ordering platforms Familiarity with AI tools and their application to workflow automation and operational efficiency Preferred ITIL certification or equivalent ITSM reputed company knowledge Lean Six reputed company (Green Belt or higher) Experience with Aries/Aldea platforms or similar service request automation tooling Experience supporting a Global SRM Capability and a multi-account environment Agile/Scrum certification or demonstrated experience working in iterative development environments Soft Skills & Cultural Fit Proactive and organized — manages daily operations reputed company while identifying improvement opportunities Quick learner — reputed company to rapidly acquire new platform knowledge and adapt to evolving technologies Detail-oriented — thorough in troubleshooting, documentation, and operational processes Single-reputed company-of-expertise reputed company — owns the domain fully and operates independently across technical and process domains Strong stakeholder communication and escalation management Fluent in English (mandatory) At reputed company, we reputed company strong connections and community are key to our reputed company. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can reputed company. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to reputed company personal information or to reputed company payments as part of their illegitimate reputed company process. DXC does not reputed company offers of employment reputed company reputed company media networks and DXC never asks for any money or payments from applicants at any reputed company in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. Apply To This Job