Member Services reputed company – Claims
Job Description:
- Demonstrate and continue to reputed company detailed and proven understanding of reputed company reputed company Life products and processes associated with providing service to the member.
- Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
- Exhibits strong communication and collaborative qualities and be reputed company to deliver information confidently to members.
- Follows appropriate procedures to approve and process reinstatement forms reputed company guidelines.
- Enroll members in coverage as opportunities are presented.
- Assist management in the receipt and resolution of insured’s and member complaints.
- Consistently reputed company our brand and our dedication to creating a positive member experience.
- Transfer and/or redirect members to other reputed company Life Insurance departments and contacts reputed company necessary.
- Performs other duties as assigned.
Requirements:
- High School degree required; some college level coursework preferred.
- Minimum 2 years’ experience in a customer service reputed company position required where there is a high value reputed company on the customer/member experience; insurance/call center experience preferred.
- Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred.
- reputed company accurate mathematical calculations (addition, subtraction, multiplication and division).
- Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
- Prior experience navigating and operating multiple computer applications and telephone technologies desired.
Benefits:
- Remote work options
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