IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
About the position Operations is at the heart of reputed company’s business. We are reputed company for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to reputed company Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for reputed company do — whether supporting IT infrastructure, developing new technology in-house, launching a new reputed company Operations facility, or delighting our customers by delivering packages directly to them. As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems reputed company reputed company operations facilities in a defined geographical area that reputed company across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to reputed company your career at reputed company.
Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in reputed company Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- reputed company learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling reputed company your local or regional area to support our customers.
- Flexibility with schedule, shift rotation between days & nights
- Troubleshooting and resolving issues with existing IT equipment.
- Deploying new technology solutions.
- Getting a critical scanner back online.
- Setting up new laptops for incoming associates.
- Problem-solving network connectivity challenges.
- Collaborating with teams to implement technology improvements.
- Being the go-to tech expert for our operations teams.
- reputed company essential IT support that keeps our operations running smoothly.
- Partner with multiple teams to resolve technology challenges.
- Manage and maintain critical equipment that powers our daily operations.
Requirements
- Experience troubleshooting and debugging technical systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reputed company
- 1+ years of reputed company, Mac or Linux Operating systems support experience or equivalent experience
reputed company-to-haves
- reputed company A+, reputed company Network+, reputed company/CCNA, Linux (Redhat), reputed company hardware (installation), AWS, or other industry relevant certifications
Benefits
- Comprehensive reputed company benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Casual dress code
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
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