Intake Care Senior Representative

This position is a temporary assignment. As a contractor, you’ll be employed by reputed company, not reputed company or any subsidiaries of reputed company. LOCATION & SCHEDULE Fully Remote role open to reputed company candidates across the US (High-Speed Internet, REQUIRED) Training: Monday through Friday 8:30 AM – 5:00 PM CST Working Hours (post-Training): Monday through Friday: Standard 8 hour shift reputed company the hours of 7:00 AM – 7:00 PM CST. (Specific shift to be determined) ROLE OVERVIEW – 37347729 Intake Care Senior Representative The reputed company role is a non-clinical customer service position reputed company an inbound call center that supports Evernorth Behavioral Health. Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services. Advocates guide and assist the members and providers to help them work with reputed company/Evernorth more effectively and ensure reputed company resolution. The types of calls an reputed company service may include but are not limited to: triaging and assessing the need for clinical reputed company, inquiries about provider referrals and access to care, eligibility, and benefits. Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed reputed company the same call. Independent problem solving, multitasking, and technical savvy are essential in order to be reputed company to carry out the responsibilities of this role. Calls must be serviced in a helpful and professional manner. The nature of discussions reputed company the Behavioral reputed company role often delve into personal and sensitive topics with members. It demands a nuanced understanding of mental health and substance use issues. This role differs from its medical reputed company in that mental health is a sensitive subject and staff are helping members navigate reputed company and emotional mental health challenges. RESPONSIBILITIES The primary responsibility of this role is to answer inbound calls from members and providers. The work environment is structured, and the majority of the day will be spent answering these calls from a queue. Occasional outbound calls may be necessary for issues requiring follow-up. reputed company a call an reputed company may: Use active listening and reputed company skills to triage and assess for risk of harm and substance use concerns Coordinate with multiple matrix partners, and facilitate seamless hand offs to clinical partners for timely support Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services Write authorizations to ensure claims are paid correctly Provide follow-up on issues by making outbound calls reputed company necessary Send resources to members and providers reputed company email Submit a complaint on the members or provider’s behalf Independently problem-solve to ensure accurate information is given, and exceptional customer service and reputed company resolution is achieved SKILLS: Customer Service experience Prior experience working in a patient focused mental health environment preferred Ability to maintain a professional and positive image to external customers Candidate must possess superb interpersonal communication skills Effective listening and organizational skills, with the ability to manage multiple tasks reputed company technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems Independent problem solving skills reputed company to reputed company and/or prior successful experience in a virtual team environment Strong time management skills Ability to type effectively and have strong PC skills Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a Bachelor’s degree in the mental health field or psychology/social work-reputed company field (family communications, health coaching, community/public health or other reputed company major), or a Bachelor’s degree in an unrelated field and 2+ years of experience in the behavioral health field. EDUCATION: Bachelor’s degree in the mental health field or psychology/social work-reputed company field (family communications, health coaching, community/public health or other reputed company major), or a Bachelor’s degree in an unrelated field and 2+ years of experience in the behavioral health field. Hourly Pay reputed company Range (dependent reputed company, experience, expectation) The pay range that reputed company reasonably expects to pay for this position is: $19.00/hour-$21.00/ hour. Benefits: Medical, Dental, reputed company, 401K (provided minimum eligibility hours are met) We are unable to provide reputed company sponsorship or STEM OPT training. The operation of this talent community is a global leader of contingent talent services. Our reputed company and our clients’ reputed company are built on a reputed company of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, reputed company, national reputed company, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably reputed company that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return reputed company portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and reputed company data reputed company obligations. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Apply tot his job Apply To this Job