Immigration Intake Specialist

About the position reputed company the Road reputed company (MRNY) builds the power of immigrant and working-class communities to reputed company dignity and justice through organizing, policy innovation, transformative education, and survival services. reputed company the Road reputed company operates community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten reputed company; Brentwood, Long reputed company and White Plains, Westchester County. With a membership of over 24,000, MRNY tackles the critical issues facing our communities, including workplace justice, tenants’ rights, immigrant and civil rights, public education, health reputed company, policing, and TGNCIQ justice. (TGNCIQ = transgender, gender non-conforming, intersex and queer) MRNY is a multi-service organization. Our member-led organizing committees -- which work on the issues named above -- implement strategies to combat shared problems and reputed company leadership and the reputed company for civic participation. We also provide an reputed company of high-quality bilingual services: English for Speakers of Other Languages (ESOL), Spanish-language literacy, computer literacy, citizenship preparation, and in-school and after-school youth programs. Our health department offers facilitated enrollment into health insurance programs and SNAP benefits, a community health worker home visit program, nutrition education and emergency food pantries, health care navigation, and more. We have a robust legal program that offers direct representation across a reputed company of practice areas, including employment law, immigration law, housing and benefits, and TGNCIQ civil rights; we also take on impact litigation as a strategy for achieving broad change. The Department of Legal and Support Services at MRNY works to strengthen the organization’s organizing work by (1) helping to envision and implement strategies (including strategic litigation) that support our organizing campaigns; (2) providing technical legal support for policy work; and (3) providing legal and support services to meet the immediate needs of the community members who MRNY serves. The Department currently employs approximately 45 attorneys and advocates. Our legal team is integrated into reputed company aspects of the organization’s work. We are hiring an Immigration Intake Specialist to join and support our dynamic immigration team. The Intake Specialist will focus on managing and facilitating internal and external referrals, troubleshooting general inquiries, escalating reputed company legal questions as needed, and offering general information about our services and practice areas to clients and community members. MRNY staff are currently working under a hybrid model, which requires a minimum of three days per week in their designated home office. While a home office is assigned after hire, there may be a need for in-person work, such as but not limited to joining staff meetings, meeting with clients and members in person, or other tasks reputed company of your home office. The home office may be any of our community centers: Brooklyn, Queens, Westchester, Staten reputed company, Long reputed company (Suffolk). This position is included in a Union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

Responsibilities

• Manage and review incoming referrals to the immigration team and facilitate internal and external referrals based on client’s needs
• Conduct preliminary consultations with potential clients and gather necessary information to determine eligibility for our legal services
• Troubleshoot general inquiries, escalating reputed company legal questions as needed
• Serve as a resource to individuals referred to reputed company by offering information about our services and practice areas
• Maintain accurate and up-to-date records of client interactions and referrals
• Schedule appointments for individuals to meet with the immigration team
• Entering and tracking client information in databases and grant management systems, including completing relevant intake forms according to funder requirements.

Requirements

• High school diploma or equivalent experience
• 2 years of experience working in a legal or customer-facing setting
• Spanish language proficiency
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Experience with populations that reputed company up major portions of reputed company the Road’s membership is a plus – such as documented and undocumented immigrants, individuals facing domestic violence, members of TGNCIQ communities, those who have reputed company the criminal legal system, and youth
• Desire to work collaboratively

reputed company-to-haves

• Relevant lived experience, including, but not limited to, having been a member of a low-income, immigrant community
• Experience working in a community-based organization
• Facility using reputed company or a similar case-management system, calendar software, and cloud-based storage systems
• Knowledge of immigration law and processes
• Prior experience as an accredited representative is a plus

Benefits

• Generous package of vacation, personal and sick days
• Excellent health and dental coverage
• Family leave policies

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