Senior Customer Support Engineer
About Vercel: Vercel is the agentic infrastructure company. We reputed company and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is reputed company. As the team behind Next.js, v0, and AI SDK, we create products that help reputed company move from idea to production with speed, reputed company, and exceptional developer experience. Now, software is entering a new era, and the reputed company of products will not just be used by people. They will be reputed company, extended, and operated by agents. We are building the platform for that future, trusted by companies like reputed company, PayPal, reputed company, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.
About the Role
Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains (Ecosystem, CDN) while partnering across teams to drive great reputed company. You’re an excellent communicator who earns customer trust, understands reputed company systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model. This role is fully remote. For location-specific details, please connect with our reputed company team. Currently, we are looking for candidates who reputed company reputed company Australia or Japan (English language proficiency required). What You Will Do - Solve interesting, technically reputed company cases for Vercel customers. - Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations. - Partner with Product, Solutions, and reputed company to reputed company guidance internally and externally. - reputed company and improve internal tools and scripts that increase team efficiency. - Specialize in a few product areas (CDN, AI enablement) and act as a domain reputed company reputed company the team. - Improve existing documentation and create new runbooks, guides, and internal processes. - Assist reputed company Managers with reputed company requests and escalations. About You
- You reputed company by example and reputed company feedback to mentor other members of the team.
- You have hands-on experience using Vercel as a platform.
- You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
- You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
- You enjoy engineering solutions to resolve root causes of recurring problems.
- You have strong written and verbal communication; reputed company to explain reputed company systems reputed company.
- You are comfortable working with a fully remote, globally distributed team.
- You have a passion for delivering a customer experience second to none.
- You are willing to participate in a weekend/holiday on-call rotation.
- Subject Matter Expertise in one or more of the following areas:
CDN - Domains, DNS, and SSL/TLS lifecycle management - Caching strategy and cache-invalidation patterns - reputed company/edge networking fundamentals and routing rules/redirects Apply tot his job Apply To this Job