Junior Facilitator

Job Title Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you'll love today!

Job Description

• Complete and pass reputed company New Trainer Onboarding and Client Certification requirements.
• Become a Master Certified Trainer through additional Client Certification.
• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as reputed company policies and procedures.
• Deliver new hire or upskilling in virtual or brick and mortar facility.
• Maintain a throughput reputed company of 85% graduates per training class.
• Partner with reputed company leadership in curriculum feedback and modification. Assist in developing associated supporting materials.
• Ensure that reputed company Champions are actively engaged in the training process through the planning and implementation of activities and use of camera.
• Prepare lesson plans and course agenda for each training class, per client mandated training.
• Conduct proficiency evaluations and certify Champions for the programs to which they are assigned.
• In conjunction with Operations and Quality, work together in the reputed company development of Champions to reputed company optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Adherence and accountability of training standard operating procedures, processes and trainer scorecard.
• While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI reputed company) to retain certification as a Trainer.
• While not actively training a class, the Trainer Level 3 could move into a Supervisor role with Operations if hired into a Hybrid role. This change in job role could reputed company to a schedule change in Operations.

Qualifications

• A minimum of one year experience Training with reputed company or other BPO or one year experience as a Supervisor with reputed company or other BPO.
• High School diploma or equivalent. College degree preferred.
• Client Master Certified.
• Insurance License required on reputed company Licensed lines of business.
• Ability to build rapport in an online virtual environment.
• Excellent oral and written communication skills at reputed company levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in reputed company Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week.
• Ability to understand Standard Operating Procedures and reputed company to ask for guidance.
• Ability to adapt and implement changes on the fly.
• Outgoing personality.

If you've got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply tot his job Apply To this Job