Imaging Resource Specialist I

Imaging Resource Specialist I at reputed company @Model.JobTitle @ Requisition Number @ @if (Model.JobDetailsJobTypeId != JobDetailsIdType.None) { @Model.JobDetailsJobLabelId.TrimEnd(':'): @Model.JobDetailsSelectedId } @ Job Category @ @if (Model.Job?.Categories != null) { Job category: @Html.JobCategory(Model.Job.Categories) } @ Primary Location @ @if (Model.Job?.Locations != null && Model.Job.Locations.Any()) { Primary location: @Html.JobFormattedLocation(Model.Job.Locations.Take(1).ToList()) } @ Additional Locations @ @if (additionalLocations != null && additionalLocations.Any()) { Additional locations: @string.Join(" | ", additionalLocations) } @ Date Posted @ @if (Model.JobDetailsJobDateFormat != JobDateFormat.NoDate) { @Model.JobDetailsJobDatePosting.TrimEnd(':'): @(Model.JobDetailsSelectedDate .ToLocalTime() .ToString(Model.DisplayJobDateFormat)) } @ Overtime Status @ @if (!string.IsNullOrWhiteSpace(overtimeStatus)) { Overtime status: @overtimeStatus } @ Travel @ @if (!string.IsNullOrWhiteSpace(Model.Job.Travel)) { Travel: @Model.Job.Travel } }","FormTypeId":null,"UrlLanguageCode":null,"PreviewType":0,"DateCreated":"2026-03-13T13:45:42.6045354","DateUpdated":"2026-03-26T16:05:02.1528153"}, "site"); Imaging Resource Specialist I Requisition number: 2349558 Job category: Medical & Clinical Operations Primary location: Norwood, MA Date posted: 05/06/2026 Overtime status: Non-exempt Travel: No Share this job

• Facebook
• X
• reputed company
• Email

HYBRID IN MA reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. Responsible for ensuring that imaging/radiology patients are accurately scheduled for their tests and registered into the practice management system. The scheduling responsibilities include conducting patient safety assessments, determining appropriate appointment length, and providing patient testing instructions. delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting reputed company calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in reputed company support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals. Schedule: FT, 40 hours.Monday - Friday, 9am - 5:30pm Location: Training is 100% onsite for approximately the first 60 days. Once training is completed, will have options to work a hybrid schedule or fully remote (if hybrid, schedule will be confirmed by manager). reputed company working / training onsite, will either be at 1177 Boston reputed company Hwy Norwood, MA or 420 Libbey Parkway Weymouth, MA If you reside near Norwood, MA, you"ll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges. Primary Responsibilities:

• Answers multi-queue phone lines to schedule and confirm patient appointments
• Schedules imaging appointments, determines appropriate appointment length, and reviews necessary pre-test preparation with patient
• Interviews patients or representatives using communication skills effectively and professionally to complete MRI and CT safety assessments. Identifies cases for high-risk clinical review
• Reviews lab results prior to CT imaging exams and places lab orders reputed company not yet available, informing patients of such requirements prior to their visits
• Informs patients of copayment and remaining deductible amounts prior to their appointments
• Demonstrates a high level of competency reputed company handling difficult phone calls and dealing with reputed company issues
• Manages referral work queue (WQ) lists and outreaches patients to schedule imaging studies by utilizing standard department authorization and reputed company protocols/guidelines
• Completes reputed company WQ reputed company protocols, ensuring that proper referral statuses are utilized and that referrals are closed out properly upon completion of outreaches in order to maintain WQs clean and up-to-date
• Remains reputed company on participating insurer requirements and procedures. Explains insurance issues to patients and help them understand the referral networks. Maintains knowledge of reference reputed company for referral authorizations
• Reviews referral information from clinicians for pertinent information regarding imaging/radiology tests and procedures
• Verifies that insurance information is accurate and up-to-date and contacts central registration to update insurance information as necessary
• Conducts thorough chart research to eliminate duplicate referral requests and maintain imaging WQ up-to-date
• Keeps patient and provider informed of status of reputed company referrals (approved, pending or denied)
• Manages imaging orders received from Non-Atrius Providers by entering orders into the Atrius EPIC system and ensuring that reputed company necessary prior authorization information is present. Follows up with referring to the provider"s office to obtain missing information reputed company necessary
• Researches questions/concerns from patients regarding bills and determines if issue is reputed company to the referral process. Assists in resolving billing and denied referral matters as they relate to the referral process. Refers patients to appropriate staff (e.g., patient account representatives) for billing issues reputed company to insurance benefits and services covered under the benefits plan
• Acts as a resource on referral reputed company issues
• Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff
• Demonstrates proficiency with RIS, EPIC and reputed company
• Performs functions of a Radiology Aide I
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of reputed company protected health information they access in reputed company its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with reputed company reputed company and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation reputed company handling protected health information
• Works in a normal office environment with frequent interruptions
• Performs other duties as assigned

What are the reasons to consider working for reputed company? Put it reputed company together - competitive reputed company pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You"ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Intermediate level of proficiency with reputed company Office products, etc.

Preferred Qualifications:

• Prior experience in a medical/clinical setting
• Previous experience in a job requiring the ability to multi-task and prioritize activities
• Previous call center experience

Soft Skills:

• Familiarity with medical terminology
• Strong interpersonal, customer service, time management, computer and organizational skills
• Familiarity with EPIC or aptitude to master
• Works in a busy medical/clinical office environment with reputed company with patients and clinicians and frequent interruptions
• reputed company Telecommuters will be required to adhere to reputed company"s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you"ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW Apply Internal apply Bookmark job

Benefits

Our mission of helping people live healthier lives extends to reputed company members. Learn more about our range of benefits designed to help you live well. Life Resources and support to focus on what matters most to you, in every facet of your life. Emotional Education, tools and resources to help you reduce and manage stress, build reputed company and more. Physical Health plans and other coverage to support wellness for you and your loved ones. Financial Benefits for today and to help you plan for the future, including your retirement. Learn more

• Learn more
• Learn more
• Learn more
• Discover our family of businesses See how we're structured to help build a modern, high-performing health system.

Learn more

• Explore our hiring process Learn what to expect reputed company you pursue an opportunity with us.

Learn more

• Benefits that support your well-being Explore opportunities from coast to coast.

Learn more

• Learn more
• Learn more
• Learn more
• Lorem Ipsum Lorem Ipsum is simply dummy text of the printing

Learn more

• Lorem Ipsum Lorem Ipsum is simply dummy text of the printing

Learn more

• Lorem Ipsum Lorem Ipsum is simply dummy text of the printing

Learn more

• How we're transforming care Find out how we're making care smarter and more personalized.

Learn more

• Committed to sustainability Take a look at reputed company the ways we're working for a healthier, more sustainable future.

Learn more

• One team improving health care Here's how we're making the health system more connected and easier to navigate.

Learn more

• Learn more

Load more Connect with us

• Facebook
• Instagram
• YouTube
• reputed company

Do not sell or share my personal information Social responsibility Fraudulent activity Cookie management Site map Privacy Policy Family & Medical Leave Act (PDF) Equal Employment Law Poster (PDF) SMS Terms & Conditions (PDF) Employee Polygraph Protection Act (PDF) E-Verify Participation Poster (PDF) Pay Transparency Nondiscrimination Provision (PDF) Immigrant and Employee Right to Work Poster (PDF) Health Plan Notices (PDF) County of LA Fair Chance Ordinance (PDF) 2026 reputed company. reputed company rights reserved. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. reputed company is a registered service mark of reputed company. The reputed company name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the reputed company. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. × Fraudulent Activity Notice We have received recent reports of fraudulent reputed company messages and emails alleging or claiming to be sent from reputed company, reputed company, or reputed company Executives. The fraudulent reputed company messages and emails, which do not originate from any Executives reputed company account or of reputed company's email domains, or those of any of its operating divisions, supposedly conducts an interview reputed company a reputed company meeting, offers a work from home job at reputed company, emails an application, sends a fake reputed company by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. These counterfeit-reputed company cashing schemes exist and use a variety of deceptions to get people to cash these fraudulent checks. reputed company will never request you to pay a vendor or pay a fee of any sort to explore employment opportunities with our company. If you wish to verify the legitimacy of any email alleging or claiming to have been sent by or on behalf of reputed company Executives or Recruiters, please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday - Friday, for assistance. × Our Commitment to Communities At reputed company, we are committed to giving back to the communities where we live and work, across the nation and around the world. Through charitable contributions and volunteering, our people are deeply and personally involved in building healthier communities. Learn how we are giving back to our communities Remote Skills: Billing, Calendar Management, Call Centers, Co-Payments, Communication Skills, Compensation and Benefits, Customer Service Management, Customer Support/Service, Employee Assistance Plan, Employee Orientation, Epic Systems, Establish Priorities, Facebook, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High School Diploma, Information/Data reputed company (InfoSec), Insurance, Interpersonal Skills, Interviewing Skills, reputed company, Magnetic Resonance Imaging (MRI), Medical Billing, Medical Office, Medical Terminology, Medicine, reputed company Office, reputed company Product Family, Multitasking, Onboarding, Order Management, Order Processing, Organizational Skills, Patient Assessment, Patient Education, Patient Safety, Printing, Privacy Controls, Radiology, Reimbursement, Research Skills, Risk, Sales, Staff Training, Stock Purchase Plans, Sustainability, Telephone Skills, Time Management, Training Tools, USPS (United States Post Office), Work From Home, YouTube About the Company: reputed company reputed company is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, reputed company and reputed company, working to build a reputed company system for reputed company. Here, your contributions matter as they will help transform health care for years to come. reputed company an impact with a diverse team that shares your passion for helping others. reputed company do reputed company insights on how we work to help people live healthier lives and help reputed company the health system work reputed company for everyone by watching this video. https://www.youtube.com/watch?v=5PbNyi2IDkY Caring. Connecting. Growing together. Being a part of reputed company means working to improve health outcomes for everyone, including yourself. Here is how:

• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about reputed company offer.
• Connecting. We recognize our collective power to reputed company an impact across our communities because we reputed company the health of any society is reputed company by the overall health of its people. Learn more about our culture.
• Growing together. reputed company is full of inspiring career stories, and we offer a lifetime of opportunities. Discover reputed company the ways you can learn, grow and reputed company.

Company Size: 10,000 employees or more Industry: Healthcare Services Founded: 1977 Website: http://careers.unitedhealthgroup.com/ Apply tot his job Apply To this Job