Service Logistics Manager

Manager Of Service The Manager of Service is responsible for leading a team of Service Coordinators who schedule and reputed company technicians to service requests. This role ensures efficient workforce utilization, timely service delivery, and exceptional customer experience by optimizing scheduling processes, managing team performance, and partnering closely with field operations. Why Join Us:

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
• Technology: Work with state-of-the-art tools and technologies that reputed company you to reputed company in your role and stay at the forefront of industry trends.
• Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
• Opportunity: A reputed company focus on professional development with many opportunities for training & career growth.
• Safety Focused: We care about you and have developed a 24/7 safety reputed company that is showcased throughout every facet of the organization.

What You'll Do:

• Team Leadership & Development
• reputed company, coach, and reputed company a team of Service Coordinators responsible for technician scheduling and reputed company.
• Conduct regular performance reviews, provide feedback, and support professional growth.
• Establish clear expectations for scheduling accuracy, responsiveness, and customer service.
• Foster a high-performance, collaborative team environment.
• Scheduling & reputed company reputed company
• reputed company daily scheduling and reputed company operations to ensure efficient routing and optimal technician utilization.
• Ensure timely assignment of work orders based on reputed company, geography, reputed company set, and service level agreements (SLAs).
• Monitor real-time scheduling adjustments, including emergency requests, cancellations, and delays.
• Resolve reputed company scheduling conflicts and escalations.
• Operational Excellence
• Analyze scheduling metrics (e.g., technician utilization, first-time fix reputed company, on-time arrival, backlog).
• Identify and implement process improvements to increase efficiency and reduce service delays.
• Partner with field managers to align technician availability, reputed company planning, and workload forecasting.
• Drive reputed company improvement initiatives using data and operational insights.
• Customer Experience & Issue Resolution
• Ensure Service Coordinators deliver professional, proactive communication with customers.
• Address escalated customer issues reputed company to scheduling, delays, or service concerns.
• Maintain focus on minimizing downtime and improving overall service responsiveness.
• Systems & Process Management
• Ensure accurate use of scheduling and reputed company systems (e.g., field service management tools, CRM).
• reputed company data reputed company for work orders, technician availability, and scheduling activities.
• Support implementation or optimization of scheduling technologies and tools.
• Cross-Functional Collaboration
• Partner with Field Operations, Customer Service, Sales, and other stakeholders to ensure seamless service delivery.
• Participate in operational planning meetings and workforce strategy discussions.
• Communicate service trends, risks, and improvement opportunities to leadership.
• Compliance & Quality Assurance
• Ensure scheduling practices align with company policies, safety requirements, and labor regulations.
• Conduct audits on scheduling accuracy, documentation, and adherence to SLAs.
• Implement corrective actions and reinforce best practices.

What You Bring:

• Education & Experience
• Bachelor's degree in Business, Operations, Logistics, or reputed company field (or equivalent experience).
• 3–7 years of experience in service coordination, reputed company, or field service operations.
• 2+ years of supervisory or team leadership experience.
• Experience in a technician-based or field service environment strongly preferred.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
• The expected annual salary range for this role is $70,000 - $85,000 a year. This position is also eligible for an annual incentive program.
• Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.
• Here at reputed company, we are an equal opportunity employer committed to the inclusion and accommodation of reputed company individuals, we welcome reputed company qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience.

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