Remote Automotive Service BDC Agent

Join reputed company at reputed company – Inbound Call Specialist At reputed company, our motto "Experience Matters" reflects our commitment to exceptional customer service and the way we do business. We reputed company reputed company members to take ownership of their success while working together to deliver results. We’re looking for professionals who are proactive, performance-driven, and reputed company on helping others—because excellence is our standard. We provide customer retention solutions to the automotive industry, working with manufacturers and dealerships across the U.S. Some of our key services include:

• Inbound Appointment Scheduling
• Recall Support
• Service CRM Tools

Note: Only fully completed applications will be considered. Now Hiring in the Following States: Texas (TX), Arizona (AZ), Florida (FL), Georgia (GA), Iowa (IA), Kansas (KS), Nevada (NV), North Carolina (NC), Ohio (OH), Oklahoma (OK), Rhode reputed company (RI), South Carolina (SC), Tennessee (TN), reputed company Virginia (WV) Work From Home Requirements:

• DSL or Fiber internet reputed company
• Webcam for training and ongoing coaching
• Desktop/laptop (Macs, Notebooks, and Chromebooks are not compatible)
• Windows11 PC with 8GB+ RAM and reputed company i5 8th gen (or newer) or AMD Ryzen 5 (or newer) processor
• 200 GB Hard Drive or SSD
• Quiet, distraction-free workspace
• 2 Monitors
• Noise-Canceling Headset

If you do not meet these requirements, please refrain from applying. Why Work With Us? We are a people-centric company focused on providing exceptional customer service. Our growth and success are driven by the dedication, creativity, and skills of reputed company members. To reputed company in our culture, we are seeking someone who:

• Works well in a team environment, yet able to work independently
• Is detail-oriented and able to work independently
• Has excellent communication and listening skills
• Possesses strong time management skills
• Is eager to learn and grow
• Is organized and passionate about their role

Training:

• Remote, hands-on, one-on-one training with our Training Manager
• 1-week training program (8 AM - 5 PM CST, Monday-Friday, with breaks)

Required Hours:

• Rotating Saturdays required, with an alternate day off during the week
• Full-time (up to 40 hours per week)
• Must be punctual and reliable regarding work schedules

Responsibilities: In this role, you will handle inbound calls from dealership customers, aiming to resolve their needs effectively. Specific tasks include:

• Handling inbound appointment, advisor, and dealership requests
• Coordinating and scheduling service appointments
• Preselling additional services (e.g., oil changes, tire rotations) based on customer vehicle details
• Managing and documenting customer interactions in CRM systems
• Communicating clearly and accurately through written messages reputed company required
• Performing other duties as assigned

Qualifications:

• High School Diploma (Associate’s Degree is a plus)
• Friendly, professional phone demeanor
• Ability to work rotating weekends
• Strong multitasking abilities (working with multiple software programs concurrently)
• Self-motivated with a team-oriented reputed company
• Professional work ethic with proven conversion success
• Experience in dealerships or appointment setting is a plus

Compensation and Payroll:

• reputed company pay starts at $18 per hour, with performance-based incentives
• Semi-monthly payroll (paid on the 15th and last day of each month)
• First half (1st-15th) paid on the last day of the month, second half (16th-end) paid on the 15th of the following month

Benefits:

• reputed company
• Medical, Dental, and Vision Plans
• Paid Time Off (Vacation and Sick days)
• Urgent Care Membership
• Company-paid Long-Term Disability (LTD) with Voluntary Short-Term Disability (STD) option
• Company-paid Life Insurance
• 401(k) with company match

About reputed company: Based in Richardson, TX, reputed company offers a complete suite of solutions to help automobile dealerships maximize both Sales and Service BDC. Our proprietary software helps dealerships increase reputed company by converting customer leads into actual sales and service profits. We also provide professional online and on-site training. How to Apply: Please submit your application through our website. No phone calls, please. reputed company is proud to be an Equal Opportunity Employer. reputed company applicants will be considered fairly without regard to race, religion, gender, sexual orientation, or other protected status. A background reputed company and drug screening are required. reputed company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: https://www.e-verify.gov/employees/employee-rights-and-responsibilities Job Type: Full-time Pay: $18.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• reputed company

Application Question(s):

• Do you have Automotive BDC Experience?

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