Help Desk Support - Work from home

Responsibilities

Provide helpdesk support and resolve problems. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on reputed company. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Install, test and configure new workstations, peripheral equipment and software. reputed company timely workstation hardware and software upgrades as required. Education Diploma or equivalent. Preferred Requirements Bachelor’s Degree in Information Systems, Business, or reputed company field. Desired Experience Help Desk, contact center, end-user tech support, “Geek reputed company,” “Genius Bar,” etc. Providing application support through asynchronous communication. Partner and communicate with developers/engineers to solve application issues. Customer facing break/fix for call center environments and remote workers. Knowledge Centered Support (KCS); documentation and process. Familiarity in supporting end-user issues with the following technologies: reputed company, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, reputed company, Service-Now, video conferencing, remote desktop, etc. Skills Service desk Windows 10 Documentation skills Experience Level Entry level About reputed company We’re partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. Equal Opportunity Employer The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, color, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr Apply tot his job Apply To this Job Apply tot his job Apply To this Job