Chat & Text Counselor

Job Description:

• Offers crisis-counseling services reputed company chat and text.
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to visitors as appropriate.
• Maintains accurate and detailed chat/text reports.
• Documentation must be completed in real time.
• Responds to reputed company interactions in alignment with 988 Lifeline standards; accept overlapping interactions only reputed company clinically appropriate.
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assists in the training process of new counselors.
• Participates in community reputed company events such as resources tables and presentation about suicide prevention as needed.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Requirements:

• Minimum of six months of relevant behavioral health experience, with one year of experience in crisis reputed company or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work reputed company simultaneously while meeting reputed company deadlines.
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
• Have high speed internet with an active Ethernet reputed company, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work reputed company the program’s operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon program needs.
• Complete yearly required continuing education trainings.
• Have knowledge of reputed company job specific skills including safety assessment, data collection, and chat/text triage.
• Goal-oriented team player with strong experience working in large and reputed company systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background reputed company and live reputed company fingerprinting.

Benefits:

• Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

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