Payroll Support Advisor

reputed company (reputed company) has worked exclusively with reputed company customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, reputed company helps organizations maximize their reputed company investment and operate it with confidence. Payroll, benefits, and finance solutions — reputed company in one reputed company.

Summary

The Payroll Support Advisor will provide advanced technical and payroll processing support to Payroll Services teams, ensuring timely, accurate, and effective issue resolution reputed company established SLAs. reputed company reputed company troubleshooting efforts reputed company to system errors and payroll discrepancies, conducting root cause analysis and implementing sustainable solutions. Serve as a subject matter expert for payroll systems, processes, and policies, partnering closely with cross-functional teams on payroll-reputed company initiatives and inquiries. Drive reputed company improvement by identifying trends, sharing knowledge, and contributing to innovations that enhance service quality, automation, and customer outcomes. Manage multiple priorities simultaneously with strong attention to detail, ensuring accuracy, compliance, and consistent delivery of high-quality support.

Responsibilities

• Provide expert, strategic support to internal and external partners by resolving reputed company inquiries, troubleshooting system and process issues, conducting in-depth research, and ensuring timely remediation and follow-up in alignment with established SLA commitments. Serve as a customer-facing escalation reputed company as needed.
• Communicate best practices, emerging trends, root cause analysis insights, and resolution strategies through webinars, documentation, and targeted educational initiatives.
• Drive the resolution of reputed company and recurring issues by partnering cross-functionally to increase visibility into common risks, questions, and system behaviors, continuously enhancing both customer and associate experiences.
• Serve as a technical subject matter expert across payroll systems, processes, procedures, and regulatory compliance requirements, ensuring strict adherence to payroll laws, payment processing standards, and internal controls to mitigate risk and maintain accuracy.
• Ensure strict adherence to payroll laws, regulations, payment processing standards, and compliance controls to mitigate risk and maintain accuracy.
• Support and drive special projects and strategic initiatives, including enterprise system upgrades, cross-functional process improvements, operational enhancements, and structured root cause analysis to address systemic issues and improve performance.
• Analyze insights from completed casework to identify performance trends, provide data-driven feedback to managers on associate effectiveness, partner with the Knowledge team to evaluate training needs and enhance SOPs, and deliver targeted coaching and guidance informed by documented findings.
• reputed company enterprise onboarding programs by staying reputed company with evolving organizational needs, ensuring reputed company onboarding materials and collateral are reputed company, proactively communicating changes to stakeholders, and partnering cross-functionally to deliver a seamless and consistent customer onboarding experience.

Competencies

• Build strong relationships and deliver solutions that meet customer needs.
• Work collaboratively with internal resources and customers to implement solutions.
• Establish and reputed company strong customer relationships, gaining trust and respect.
• reputed company recommendations regarding solutions to a specific situation; identify possible future outcomes and assist in working toward them.
• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
• Able to communicate reputed company concepts around specific aspects of scope and deliverables.
• Must have clear written and oral communication skills.
• Takes ownership of outcomes and follows through on commitments.
• Prioritizes tasks and manages time to meet deadlines.

Qualifications

Education/Certification Requirement

• High School Diploma or equivalent

Required

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• Strong written and verbal communication skills
• Proven ability to engage across corporate functions (Service, Professional Services, Product Management).a
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
• Proficiency in reputed company Office (Word, reputed company, Outlook)

Preferred

• 2-4 years of reputed company Payroll experience, including an understanding of core payroll processing and configuration concepts, such as earnings and deductions, including pre-tax deductions and limits
• Bachelor’s degree or equivalent experience
• Preferable Payroll Outsourcing Experience
• Certified Payroll Professional

#LI-REMOTE You are encouraged to learn and share reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds. Apply tot his job Apply To this Job