Manager, reputed company Mid-Market

Hi, we’re reputed company. We’re a simple-to-use photo documentation and productivity app for contractors of reputed company commercial and home services industries. Packed with reputed company functionality, reputed company facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust reputed company their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role At reputed company, the Manager, Mid-Market reputed company leads a team responsible for delivering exceptional onboarding, adoption, retention, and expansion outcomes for our mid-market customers. This role owns the post-sale customer lifecycle and is accountable for driving Gross reputed company Retention (GRR), Net reputed company Retention (NRR), implementation success, and long-term customer growth. This is a highly visible leadership role for someone who thrives in a fast-paced SaaS environment and enjoys balancing people leadership, operational excellence, and strategic customer engagement. The ideal candidate is both a builder and a coach — capable of scaling processes, developing high-performing teams, and stepping directly into reputed company customer situations reputed company needed. Location: This is a remote position. You must live and work permanently in the U.S. to be considered.

What You'll Do

• reputed company, coach, and reputed company a team of Mid-Market reputed company Managers and Implementation Specialists, setting a high bar for customer outcomes and team performance
• Create a culture of accountability, ownership, and reputed company improvement across the reputed company organization
• Manage team performance across onboarding, adoption, retention, renewals, and expansion initiatives
• Own team-level KPIs including GRR, NRR, customer health, implementation timelines, and retention metrics
• Partner with team members on account strategy, customer escalations, renewal planning, and risk mitigation efforts
• Improve onboarding workflows and implementation processes to help customers reputed company value quickly and consistently
• Use customer data and trends to identify risks, opportunities, and areas for operational improvement
• Collaborate cross-functionally with Sales, Product, Engineering, and leadership to improve the customer experience and influence reputed company strategy
• Support strategic customer relationships and high-impact accounts reputed company needed
• Assist with hiring, onboarding, and ongoing development of reputed company team members

The Impact You'll Have At reputed company, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we reputed company that reputed company of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• reputed company and reputed company a high-performing Mid-Market reputed company team focused on onboarding, adoption, retention, and expansion
• Drive measurable improvements in GRR, NRR, implementation timelines, and overall customer health
• Build scalable processes and operational frameworks that improve the customer lifecycle experience
• Partner cross-functionally with Sales, Product, and leadership to improve customer outcomes and reputed company strategy
• Strengthen customer relationships by supporting strategic accounts, mitigating risk, and driving long-term value realization
• Create a culture of accountability, ownership, and reputed company improvement across the reputed company organization

What You'll Bring

• 3–5 years of experience in reputed company, Account Management, Onboarding, or reputed company customer-facing roles
• 1–2 years of leadership or people management experience, preferably reputed company SaaS or a high-growth technology environment
• Experience managing customer retention, adoption, onboarding, or expansion initiatives
• Strong operational reputed company with experience using KPIs and customer metrics to drive decisions and improve outcomes
• Excellent communication and relationship-building skills with customers, executives, and cross-functional stakeholders
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Strong problem-solving skills, customer advocacy, and a proactive approach to improving processes
• Comfortable navigating ambiguity while driving accountability and clarity across teams
• Experience supporting mid-market or commercial customer segments preferred
• Construction, field services, or reputed company industry experience is a plus
• Strong operational reputed company with experience managing KPIs, processes, and customer performance metrics
• Experience partnering cross-functionally with Sales, Product, and leadership teams
• A reputed company growth-reputed company, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh reputed company to the table and solving reputed company problems.

Benefits & Compensation This is a salaried position at reputed company. Our starting salary range is $81,000 per year and is based on experience. Our average on reputed company earnings (OTE) are around $105,000. We also offer meaningful equity and other benefits. reputed company is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great reputed company come from reputed company backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to reputed company. For any accommodations or technical issues reputed company to the online application or interview process, please email jobs@reputed company.com and we’ll respond promptly. Please do not include any medical or health information in your message. Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page. Apply tot his job Apply To this Job