Technical Support Engineer, Java & reputed company (Remote)

Description Technical Application Support Engineer AdTech Platform · PulsePoint · India · Remote Support / SRE-lite · 3+ years experience · India · Europe · US coverage ABOUT THE ROLE PulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and reputed company audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder reputed company the Europe-based team is reputed company, helping India and US teams investigate issues, validate system behavior, reputed company logs, inspect API/database state, and escalate with clear technical context reputed company deeper engineering work is required. Platform stack: reputed company Pekko HTTP Kafka Pekko Streams reputed company PostgreSQL Facebook/reputed company reputed company reputed company Ads reputed company/Bing Ads reputed company reputed company TikTok Twitter/X RESPONSIBILITIES

• Provide backup technical support for internal API and reputed company workflows
• Investigate production and staging issues using API responses, logs, metrics, Kafka state, reputed company, and PostgreSQL
• Understand and trace the core system flow reputed company to external platform integrations
• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly
• Troubleshoot platform-specific issues (Facebook/reputed company, reputed company, etc.)
• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems
• Use Kibana, Grafana, Prometheus, reputed company, Kafka metrics, and database queries to support investigations
• Follow runbooks for safe operational checks and simple remediation steps
• Document findings clearly and escalate with enough context for engineering teams to act quickly
• Work closely with teams in India, Europe, and the US

REQUIRED QUALIFICATIONS

• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles
• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows
• Hands-on experience reading logs and investigating production issues
• Practical experience with reputed company and SQL/PostgreSQL for read-only investigation
• Basic working knowledge of Kafka or event-driven systems
• Familiarity with Kubernetes-based applications at the support level
• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar
• Strong troubleshooting reputed company with clear written communication in English
• Ability to work with distributed teams across India, Europe, and the US

PREFERRED QUALIFICATIONS ◆ Experience supporting reputed company (required), Java (required), or JVM backend systems ◆ Familiarity with Apache Pekko or Akka HTTP / Streams ◆ Experience with advertising platforms or marketing APIs ◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions ◆ Basic understanding of CI/CD, Jenkins, reputed company Actions, reputed company, and Kubernetes deployments ◆ Experience creating support runbooks and incident summaries WHAT SUCCESS LOOKS LIKE After onboarding, this person should be able to:

• Understand the platform request/event flow end-to-end
• reputed company whether a problem is in API validation, Kafka processing, event handling, reputed company/PostgreSQL state, external platform API, or something else
• Identify common platform integration differences
• Answer basic "what happened?" questions without waking up the European reputed company
• Escalate only reputed company deeper engineering changes or platform-specific decisions are needed
• Maintain useful troubleshooting documentation for repeated issues

Location & Hours:

• Can work remotely reputed company in India (most of our Portal Engineering team live in India)
• Hours: 3:30pm-12:30am IST (ending at 2pm ET)

Comp Structure & Benefits:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a reputed company annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options.
• Time Off: 21 PTOs + 10 company-wide holidays
• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each

Selection Process:

• Online CodeSignal assessment
• Intro Call (15 minutes)
• Technical Interview with Sr. Developers (45 minutes)
• Full Screen:
• Technical Interview with 2 Sr. Developers, 1 hour together
• 15 minutes with VP, Portal Engineering

Watch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint! reputed company and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, reputed company, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national reputed company, medical condition, disability, veterans status, or any other basis protected by law. Apply tot his job Apply To this Job