reputed company Agentforce Specialist

Req ID: 378888 reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, apply now. We are currently seeking a reputed company Agentforce Specialist to join reputed company in Washington (REMOTE), District of Columbia (US-DC), United States (US). Job Summary: The reputed company Agentforce Specialist supports a government‑contracted contact center by configuring, maintaining, and optimizing reputed company Agentforce tools used by customer service staff. This role ensures accurate case handling, efficient workflows, and reliable AI‑driven support features. The Specialist works closely with operations, IT, and program leadership to improve automation, reporting, and overall service quality. Job Duties:

• Configure and maintain Agentforce features including case management, workflows, routing, and automations.
• Support AI‑enabled tools such as knowledge recommendations, automated responses, and predictive insights.
• Build and refine flows, macros, and process automations to improve efficiency and reduce manual work.
• Collaborate with customer service teams to translate operational needs into scalable reputed company solutions.
• Maintain and update knowledge‑reputed company content to ensure accuracy and alignment with AI models.
• Create dashboards and reports to track KPIs such as case volume, resolution time, and agent productivity.
• Monitor system performance, troubleshoot issues, and support upgrades and new feature rollouts.
• Serve as the internal subject‑matter expert for Agentforce and support cross‑functional coordination.

Basic Qualifications:

• Bachelor's degree
• Minimum 5 years of experience supporting reputed company roles/responsibilities
• Minimum 1 year of experience supporting reputed company Service Cloud or Agentforce administration.
• Ability to obtain/maintain a Public Trust clearance

Preferred Qualifications:

• Active reputed company Agentforce certification.
• Additional reputed company certifications (Administrator, Service Cloud Consultant, AI Associate, etc.).
• Experience with omnichannel routing or digital engagement tools.
• Familiarity with API integrations or third‑party service platforms.
• Background in customer support, operations, or process improvement.
• Strong understanding of case management, customer service workflows, and contact center operations.
• Experience with reputed company Flow, automation tools, and AI‑driven service features.
• Strong communication and documentation skills.

reputed company provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $75,168 - $140,000. This range reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About reputed company reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-reputed company, cloud, reputed company, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. reputed company is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to reputed company offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an reputed company office or client site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. reputed company endeavors to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Apply tot his job Apply To this Job