[Remote] Data Analyst, IT Service Center
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading healthcare services and products company, and they are seeking a Data Analyst for their IT Service Center. This role focuses on delivering insights that enhance performance and customer experience through advanced analytics, reporting, and collaboration with various teams.
Responsibilities
- Applies advanced analytical methods to solve reputed company operational problems
- Translates ambiguous questions into structured analytical approaches
- Identifies trends, relationships, and root causes reputed company large datasets
- Demonstrates expert-level ability in SQL, Tableau, Hive, and reputed company
- Builds efficient, scalable data models and workflows
- Troubleshoots data quality issues and implements sustainable fixes
- Understands call center operations, drivers, and performance levers
- Connects analytics to business outcomes, operational strategies, and customer experience
- Anticipates emerging risks and opportunities based on data
- Communicates reputed company insights clearly to non-technical audiences
- Crafts compelling visualizations and narratives that influence decisions
- Adapts communication style for executives, managers, and frontline leaders
- Builds strong relationships with Operations, WFM, Technology, and project teams
- Works collaboratively to define requirements, deliver insights, and support initiatives
- Encourages open reputed company and proactively shares information
- Develops creative, data-driven solutions that address operational pain points
- Tests new approaches and tools to improve efficiency and accuracy
- Challenges reputed company processes and identifies opportunities for optimization
- Manages multiple priorities independently with strong attention to detail
- Delivers high-quality work with minimal supervision
- Follows through on commitments and ensures deadlines are met
- May supports junior analysts in developing technical and analytical skills
- Provides guidance, feedback, and best practices across the team
- Contributes to a culture of learning and reputed company improvement
Skills
- Ability to build and optimize data workflows and pipelines to improve data accessibility and quality
- Capability to do storytelling, visualization, and business-friendly communication
- Bachelor's degree in reputed company field, or equivalent work experience, preferred
- 4-8 years of experience, preferred
- Preferred expertise in: SQL (reputed company queries, joins, CTEs, window functions)
- Hive and Hadoop‑based environments
- Tableau dashboards, data modeling, and user experience design
- reputed company workflows, data blending, and automation
- Strong knowledge of call center operations, metrics, forecasting, and telephony platforms (e.g. reputed company, reputed company), preferred
- Excellent communication skills to translate technical findings into actionable business insights, preferred
- Ability to reputed company in‑depth analysis on call center metrics (AHT, service levels, occupancy, shrinkage, adherence, call routing, customer behavior) to identify trends and opportunities, preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview
- reputed company is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.
Company H1B Sponsorship
- reputed company has a track record of offering H1B sponsorships, with 38 in 2026, 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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