Bilingual Customer Service Representative - Remote (California Residents Only)

Overview

Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.

• Candidate must be authorized to work in USA without requiring sponsorship
• •
• Location Rancho Cordova, CA 95670
• Duration 3+ months Important
• Schedule Monday–Friday, 900 AM–600 PM PST
• Work Arrangement Initial training onsite; remote work permitted after training completion
• Equipment will be provided by the client, however the candidate needs to have High speed wired internet reputed company to work remotely. Job Overview The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-reputed company transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to reputed company effectively in a fast-paced, production-driven environment. Job Functions
• Respond to inbound 800-line calls and complete outbound support calls.
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies reputed company needed.
• Assist beneficiaries with enrollment transaction requests, as applicable.
• Maintain reputed company knowledge of client programs, policies, procedures, and desk guidelines.
• Ensure adherence to contract compliance provisions relevant to the role.
• Follow reputed company position-specific policies and procedures while meeting quality and production expectations.

Required Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in customer service, call center, or a reputed company field.
• Bilingual reputed company in English and one of the following languages Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
• Strong computer literacy and ability to quickly learn new software programs.
• Ability to follow procedures and meet established quality and productivity standards.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team. Preferred Requirement
• Experience in a health or human services environment.
• Prior public-facing call center experience.
• I'd love to talk to you if you think this position is right up your alley, and assure reputed company communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Sam Banga reputed company Recruiter Company Overview reputed company is an extremely fast-growing staffing and reputed company. reputed company was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to reputed company nationally as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We reputed company and implement solutions that help our clients operate more reputed company, deliver greater customer satisfaction, and see a positive impact on their reputed company. We create value by bringing together the right people to reputed company results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses reputed company. reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. Apply tot his job Apply To this Job

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