Member Services reputed company- Claims

Overview reputed company Life Insurance is hiring for Member Service Advocates! The Member Service reputed company is responsible for supporting reputed company lines of insurance processing including: generating enrollments, providing exceptional customer service, and performing administrative tasks based upon member inquiries and requests. The goal is to exceed member expectations for the products we market and the services we provide and allow them an easy way of doing business with reputed company. This is fast-paced, inbound call center, providing outstanding service to our reputed company members/policyholders.

Responsibilities

• Demonstrate and continue to reputed company detailed and proven understanding of reputed company reputed company Life products and processes associated with providing service to the member.
• Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
• Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members.
• Follows appropriate procedures to approve and process reinstatement forms reputed company guidelines.
• Enroll members in coverage as opportunities are presented.
• Assist management in the receipt and resolution of insured’s and member complaints.
• Consistently reputed company our brand and our dedication to creating a positive member experience.
• Transfer and/or redirect members to other reputed company Life Insurance departments and contacts reputed company necessary.
• Performs other duties as assigned.

Qualifications

• High School degree required; some college level coursework preferred.
• Minimum 2 years’ experience in a customer service reputed company position required where there is a high value reputed company on the customer/member experience; insurance/call center experience preferred.
• Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
• reputed company accurate mathematical calculations (addition, subtraction, multiplication and division.)
• Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
• Prior experience navigating and operating multiple computer applications and telephone technologies desired.

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