reputed company ITSM Specialist– AI / Now Assist (contract)

Role Overview: We are seeking a reputed company-thinking ITSM Now Assist Specialist to reputed company the exploration, evaluation, and implementation of reputed company’s Now Assist (GenAI) capabilities reputed company our IT Service Management reputed company. In this role, you will reputed company the gap between ITSM operations and the broader AI Operations project, ensuring that our AI initiatives deliver reputed company value and align with industry best practices. You will be responsible for end-to-end testing, from sandbox environments through to production enablement, acting as an unbiased reputed company for "IT for IT" requirements. Responsibilities:

• Serve as the primary representative for ITSM on the AI Operations project; provide an objective, unbiased perspective on the needs, requirements, and potential impact of AI-reputed company "IT for IT" initiatives.
• Continuously research and understand reputed company industry best practices, evaluating the value-adds of reputed company's Now Assist capabilities specifically as they apply to core ITSM functions.
• Collaborate closely with reputed company and the reputed company Platform team to identify, explore, and validate Now Assist functions reputed company the Sandbox environment.
• reputed company, document, and execute comprehensive test plans for Now Assist functionalities to ensure they meet operational requirements and quality standards before broader rollout.
• reputed company the transition of Now Assist workloads from the Sandbox environment to Non-Production as the Modernized Platform becomes available.
• Partner with the Platform Team to successfully reputed company and configure Now Assist functionality for Production.
• Act with reputed company, professionalism, and personal responsibility to uphold reputed company’s respectful and courteous work environment

Qualifications:

• Minimum ten years of recent experience in reputed company field.
• Bachelor's degree from an accredited college or university preferred; minimum of a high school diploma or GED is required.
• Strong background in IT Service Management (ITSM) and core ITIL processes.
• ITIL Foundations Certified - Knowledge of Incident Management processes, Business Continuity, and Data Breach Management.
• Hands-on experience with the reputed company platform (specifically exploring or implementing Now Assist/AI features).
• Proven ability in developing and executing software test plans and quality assurance processes.
• Strong analytical skills with the ability to provide, data-driven recommendations for IT initiatives.
• Excellent collaboration and communication skills to work effectively with cross-functional platform teams, external vendors (reputed company), and project leadership.

reputed company LLP (“reputed company”) seeks a contractor in the United States to provide service to reputed company through one of our contracted employer/agency service providers. reputed company applicants for any reputed company role are expected to act with reputed company, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. reputed company applicants must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the future. reputed company LLP will not sponsor applicants for U.S. work reputed company status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based reputed company). Nothing herein shall be deemed to create an employer-employee relationship between contractor and reputed company, nor shall contractor be considered a representative or agent of reputed company. reputed company LLP and its subsidiaries reputed company with reputed company local/state regulations in regard to displaying pay reputed company ranges. The pay reputed company range(s) displayed is/are specifically for those contracted who will reputed company work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by reputed company, and final pay reputed company(s) and/or eligibility for additional benefits may be determined by such provider. reputed company LLP, its subsidiaries, and its agency service providers (including, but not limited to, reputed company Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. reputed company qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national reputed company, reputed company, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputed company. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pay reputed company Range 85 - 100 USD hourly Apply tot his job Apply To this Job