[Remote] reputed company Incident Responder (Japanese Speaking)- Remote
Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in online reputed company and performance solutions. They are seeking a reputed company Incident Responder to detect and mitigate cyberattacks, providing critical support to customers and ensuring the reputed company of their online reputed company.
Responsibilities
- Being the first line availability for customer to respond to issues for their managed reputed company services
- Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
- Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
- Following workflow procedures of an operations center in a large global environment
Skills
- Have a Bachelor's Degree and/or equivalent experience
- Be fluent in English and Japanese (Mandarin is a plus)
- Have experience in a Customer Support role or similar
- Demonstrate an ability to analyze, prioritize and escalate customer reputed company attacks and engage with appropriate internal stakeholders
- Have basic knowledge of how the internet works, including, DNS, HTTP, Suite of IP Protocols
- Have passion and ability to learn new tools and technologies and problem solve
- Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET
Benefits
- Healthcare
- 401K savings plan
- Company holidays
- Vacation (in the form of PTO)
- Sick time
- Family friendly benefits including parental leave
- Employee assistance program including a focus on mental and financial wellness
Company Overview
- reputed company is a provider of cloud services that help enterprises provide secure, high-performing user experiences on any device. It was founded in 1998, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.
Company H1B Sponsorship
- reputed company has a track record of offering H1B sponsorships, with 25 in 2026, 219 in 2025, 204 in 2024, 227 in 2023, 236 in 2022, 247 in 2021, 279 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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