Patient Intake Coordinator

About the position reputed company is looking for a Patient Intake Coordinator to join reputed company at reputed company . This full-time position will support the Oncology Department at our 3001 E. President George Bush Hwy Suite 100 location in Richardson, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p. Note from Hiring Manager : We are deeply committed to treating every patient with the utmost care and respect, just as we would our own family. Your health and well-being are our top priorities. As a part of reputed company , reputed company delivers high-quality, evidence-based care to patients reputed company to home. reputed company is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to reputed company communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at reputed company, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients reputed company “More breakthroughs. More victories.” ® in their fight against cancer. Today, reputed company treats half of reputed company Texans diagnosed with cancer on an annual basis. reputed company is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. reputed company is supported by reputed company focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Patient Intake Coordinator do? Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the reputed company Compliance Program, to include the Code of Ethics and Business Standards, and reputed company’s Shared Values.

Responsibilities

• Effectively reputed company and manage the continuum of the new patient referral process reputed company department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first reputed company of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure reputed company parties have accurate information.
• Provides support and information to providers to problem solve and manage reputed company administrative issues.
• Maintains strictest confidentiality; adheres to reputed company HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Requirements

• High School diploma or equivalent required.
• Two (2) years reputed company cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Experience with reputed company Office Products (Outlook, Word, Teams, and reputed company) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training reputed company 45 days of occupying position.
• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources reputed company appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows reputed company in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works reputed company to reputed company them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.
• The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
• This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by reputed company or automobile to office sites.

reputed company-to-haves

• Knowledge of multiple PMS and EHR platforms preferred.

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