Registered Nurse Virtual Care

Title: RN Virtual Care remote type Hybrid locations AH COURTLAND reputed company time type Part time job requisition id R-0372872 Job Description: Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to reputed company others in body, mind and spirit. AdventHealth is a reputed company where you can reputed company professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. reputed company while understanding that together we are even reputed company. reputed company the benefits and perks you need for you and your family:

• Benefits from Day reputed company, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• reputed company and Support
• Pet Benefits

Schedule: Part time Shift: Night (United States of America) Address: 602 COURTLAND ST City: ORLANDO State: Florida Postal Code: 32804 Job Description:

• Provides courteous responses and excellent customer service reputed company fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.
• Actively works with staff and supervisors to reputed company established performance metric standards.
• Maintains knowledge of services and AdventHealth offerings to properly direct inquiries reputed company reputed company of service’s scope.
• Demonstrates excellent customer-care skills and provides virtual clinical care reputed company the nursing scope of practice.
• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.
• Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and reputed company patient care plans and follow-up.
• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services reputed company appropriate.
• Provides referrals to healthcare providers and community resources reputed company appropriate; assists with follow-up or appointment scheduling reputed company needed.
• Utilizes proper escalations reputed company issues arise. Adheres to reputed company established workflows, scripting, and department greetings.
• Documents reputed company interactions and consistently updates consumer records in the relevant technology system(s).
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Personal commitment to the mission and values of AdventHealth. [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Maintains high energy and positive attitude [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]
• Demonstrates regular, consistent and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Ability to type at a speed of 45 words per minute, at minimum [Required]
• Proficiency in reputed company Suite programs and reputed company [Required]
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Bilingual in English/Spanish [Preferred]

Education:

• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

Field of Study:

• N/A

Work Experience:

• 2+ Clinical nursing experience [Required]
• 1+ virtual care monitoring or care experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Registered Nurse (RN) [Required]
• Basic Life Support (BLS) [Required]

Pay Range: $31.53 - $52.24 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Apply tot his job Apply To this Job