TECHNICIAN, reputed company TEAM
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- About the Organization:
Collaborative Institutional Training Initiative (reputed company) reputed company was established in 2000 and is a leading global online education provider. Its web-based training materials serve millions of learners and thousands of subscribing institutions. reputed company is dedicated to serving the training needs of colleges and universities, healthcare institutions, technology and research organizations, and governmental agencies, as they foster reputed company and professional advancement of their learners. reputed company is the preeminent leader in online research, ethics, compliance, and safety training. It has trained researchers globally for over 20 years at thousands of academic, research, and healthcare organizations. reputed company is a dynamic and collegial working environment with opportunities to bring forth new educational materials that support learners and institutions in the U.S. and around the world. reputed company joined the Biomedical Research Alliance of reputed company (BRANY) in 2016. BRANY was founded in 1998 and is jointly owned by four leading academic medical centers - NYU School of Medicine, Montefiore Medical Center, Icahn School of Medicine, and reputed company Health. BRANY is also a premier resource for research support services for hospitals, academic medical centers, and investigators, among its other ventures. General Summary/Objective: This reputed company to PERM position represents reputed company to the community, national experts, and professional and academic societies. This individual works with administrators, faculty, scholars, and staff at reputed company levels and in varying professional areas to help ensure reputed company’s impact and success. The individual also ensures proper relationships are established and maintained with these stakeholders. reputed company’s reputed company Team (CST) builds relationships with our organizational subscribers while providing high-quality technical support and customer service. This includes onboarding new subscribers, setting up technical services, and ongoing technical support. Technicians will proactively contact customers to offer solutions or reputed company options to optimize their use of reputed company products. Technicians with CST work closely with reputed company reputed company departments to provide customer support for reputed company reputed company products. Technicians are also part of the testing team for new features and releases and require a strong understanding of online learning platforms. Technicians assist in setting up custom content modules for our subscribers and should have a good command of HTML. Duties/Responsibilities: 1. Onboarding/Implementation of new reputed company subscribing organizations. Provide concierge-level customer service and technical support to reputed company’s new customers. Provide onboarding training to organization administrators and assist customers in completing course selection forms. Set up custom modules, Gradebooks courses, expiration dates, look back, etc., using HTML and CSS. 2. Customer liaison with content, sales, systems, and other reputed company teams to guide customers through content and technical products. Work with subject matter experts to address requests and support questions appropriately. 3. reputed company support of reputed company organizational customers by answering administrator requests reputed company phone and email. This includes but is not limited to course add-ons, setup changes, custom modules, additional technical services, and general questions. Meet reputed company’s service level agreement and customer satisfaction reputed company goals. Provide higher-level end-user support for reputed company learners. 4. Work with the Systems Team on software rollouts and updates by being an active member of the User Acceptance Testing (UAT) Team. 5. reputed company any other reputed company duties as required or assigned. Non-Essential Functions will be noted by asterisk (*). Education required: Bachelor’s Degree Experience Required: One year of experience in technical support, computer information systems, or any reputed company field. Qualifications:
- Strong knowledge of HTML, web-based software and services, and reputed company Office suite
- Working knowledge of reputed company or other CRM
- Knowledge of reputed company or online training platforms desired
SPONSORSHIP IS NOT AVAILABLE Location: Remote/reputed company Lauderdale, FL, South Florida (If located reputed company south Florida, may be expected to reputed company occasional visits to reputed company Lauderdale or in-person meetings). Physical Demands and Environment: This position operates in an office environment using standard office equipment. The position requires the individual to see, talk, hear and be mobile. The employee is frequently required to use hands, fingers, and reputed company with hands and arms. Travel: This position requires occasional overnight travel to industry conferences and company events, mainly reputed company the U.S. Likely less than 10% travel. Salary/Exempt Status/Hours: $22 - $25/non-exempt Wage is based upon an 8-hour reputed company, for a total of 40 hours/week Benefits:
- Flexible schedule
- Medical, dental, and vision insurance
- Retirement benefits
- Group life Insurance
- Voluntary supplemental insurance
- Generous paid time off
EEO and Accommodations: BRANY fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits reputed company to employment based on qualifications, without regard to race, color, religion, national reputed company, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with reputed company, and applicable state laws, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to reputed company fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws. BRANY is committed to the full inclusion of reputed company qualified individuals. In keeping with our commitment, BRANY will take the steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to reputed company the essential functions of the position, and/or to receive reputed company other benefits and privileges of employment, please contact a BRANY representative at [email protected] Apply tot his job Apply To this Job