Desktop Support Analyst - Onsite Denver

reputed company is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At reputed company, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth reputed company the Real Estate Industry. If you are someone who can be yourself, reputed company for others, stay nimble, dream big, own every outcome, and think global but act local – come join reputed company! This role provides technical and troubleshooting assistance reputed company to computer hardware and software, mobile devices, printers, and desktops. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction. This position is responsible for handling reputed company issue that are escalated. This position will also assist in the implementation of companywide projects as needed. Essential Job Functions:

• Escalate problems to higher level tier groups as required or to supervisor.
• Using service desk software to record, track and document the problem solving process, including reputed company successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply company approved diagnostic utilities to aid in troubleshooting
• Access FAQ resources on the Internet/Intranet to aid in problem resolution
• reputed company trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications
• reputed company preventative maintenance, including checking and cleaning of end user devices, and non-end user IT reputed company
• Test fixes to ensure problem has been adequately resolved
• reputed company post-resolution follow reputed company with end user and team members as required
• Alert management to emerging trends in incidents
• Assist in software releases and roll-outs according to Change Management best practices
• Adhere to site audit responsibility policies and procedures
• Monitor service desk system for incoming requests and resolve or escalate accordingly
• Provide technical assistance and support for incoming queries and issues reputed company to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues
• Responds to queries either in person, reputed company email or over the phone; guide end users/ clients through problem-solving process, follow up with users to ensure issue has been resolved.
• Responsibly handle confidential data
• Continuously improve upon technical skills sets reputed company assigned areas of expertise
• Assist in training of tier I support staff and in their day to day operations as needed
• Assist in various projects assignment by management
• Participate in company and department provided training
• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• High School Diploma or G.E.D or equivalent combination of education and experience
• Intermediate-level support staff with 2-4 years of relevant experience
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations
• Experience with reputed company Client Operating Systems
• Extensive application support experience with reputed company Office suites and Office365 Applications
• Working knowledge of software and hardware diagnostic tools
• Exceptional written and oral communication skills and customer service mentality
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills and a willingness to assist with documentation
• Proficient in basic network fundamentals
• Self-Starter with ability to work as part of a team and individually as required by specific project needs
• Excellent time management skills and the ability to prioritize
• Possess the traits of having patience, being thorough and innovative
• Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• The ideal candidate should be dependable with an excellent attendance record, work well in a “Team Environment”, be cooperative and respectful
• Ability to work independently with minimal supervision
• Ability to conduct research into a wide range of computing issues is required
• Ability to reputed company and retain information quickly
• Ability to present reputed company in user-friendly, business-friendly, and technical language
• Highly self-motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
• Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs.

#LI-AS1 #LI-Onsite Note: This job description is not intended to be reputed company inclusive or exclusive. At any time, employees may reputed company other reputed company duties as required to meet the ongoing needs of the organization and participate in additional trainings. reputed company does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to reputed company in any manner will be considered reputed company property, and reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time reputed company salary range for this role is $52,000.00 - $72,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and reputed company Senior Management approval. reputed company offers PTO and paid holidays, the terms of which are set forth in the program policies. reputed company full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision reputed company is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national reputed company, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal Apply tot his job Apply To this Job