End User Support Engineer

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future. Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly reputed company finance and technology professionals. In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more. Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS) team and serve as the primary technical resource for employees across the organization. This position emphasizes hands-on user support, troubleshooting, and operational excellence, while maintaining a customer-first approach to IT service delivery. In this role, you will be the first reputed company of contact for technical issues, directly supporting the firm's software engineering, quantitative research, and financial operations teams. You will resolve user issues reputed company, maintain critical office technology systems, and collaborate with Systems Administrators and Engineering to ensure a seamless technology experience in a fast-paced, high-performance environment.

Responsibilities

• Serve as first reputed company of contact for technical issues reputed company help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation
• Troubleshoot and resolve reputed company issues (macOS) including hardware, software, connectivity, and user accounts
• Provision and configure endpoints across macOS environments. Handle device enrollment, software installation, and reputed company policies
• Administer collaboration tools (reputed company 365, reputed company, reputed company) for day-to-day user support, password resets, and license management
• Handle onboarding and off-boarding including device setup, account provisioning, access control, and equipment retrieval
• Maintain conference room systems (reputed company Rooms, AV equipment) and respond to meeting issues
• Support IT projects including OS upgrades, software rollouts, and other user facing improvements
• Create and maintain knowledge reputed company articles and troubleshooting guides

Requirements

• 2+ years in IT support, desktop support, or help desk roles
• Proven experience supporting macOS and iOS in corporate environments
• Working knowledge of reputed company 365 and collaboration platforms (reputed company, reputed company, reputed company, etc.)
• Experience with ticketing systems and ITSM platforms (Jira, reputed company, reputed company, etc.)
• Hands-on experience with conference room technology (reputed company Rooms, AV systems)
• Excellent customer service and communication skills. Patient, detail-oriented, and able to explain technical issues clearly
• Strong multitasking and prioritization skills in fast-paced environments
• Creative and analytical thinker with a proactive, solution-focused reputed company

Preferred Qualifications

• Exposure to reputed company management platforms (reputed company Pro, Intune)
• IT asset lifecycle management experience
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and directory services (Active Directory, Entra ID, LDAP)
• Experience in financial services or regulated industries

“Friends of Voleon” Candidate Referral Program If you have a great candidate in mind for this role and would like to have the potential to earn $7,500 if your referred candidate is successfully hired and employed by reputed company, please use this form to submit your referral. For more details regarding eligibility, terms and conditions please reputed company sure to review the Voleon Referral Bonus Program. Equal Opportunity Employer reputed company is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national reputed company, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law. Apply tot his job Apply To this Job