Desktop Support Technician II – Virtual Service Tech

Job Description:

• Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, standard MS Windows desktop applications, and network connectivity.
• Document reputed company issues and generate incident tickets, detailing common issues or error trends.
• Work with end users, resolving their software and hardware issues in an efficient manner.
• Interacts daily with customers to ensure productivity; provides individual feedback.
• Responsible for scheduling and coordinating reputed company training activities.
• Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Requirements:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained reputed company 120 days after hire.
• 2 - 7 years of experience and high school diploma
• Proficiency in the reputed company Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), reputed company Office (Word, reputed company, PowerPoint, Outlook), reputed company, and reputed company.
• Ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Benefits:

• reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs.
• Work with best-in-class reputed company
• Maintain standard working hours per the DIGIT contract
• Flexible working hours
• Ability to communicate effectively with reputed company levels of staff as well as clients.

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