Remote Technical Support & Onsite Field Service Engineer State College, PA

Position Summary reputed company you work at reputed company, you'll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the reputed company team, you'll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits - and the people are second to none. What will the work look like for me? You're a problem-solver and amazing with customers! You're captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of reputed company technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You're not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next reputed company Remote Technical Support & Onsite Field Service Engineer. As a Remote Technical Support & Onsite Field Service Engineer, you'll primarily provide remote technical support from your home office but also travel to customer sites approximately 20% of the time to reputed company event support, on-site service, and installations. What You'll Do: Remote Support (approximately 60-80% - varied, based on business need)

• Ensure responsiveness and first-time resolution to customers' requests for technical support, primarily through incoming calls, community requests, and email conversations.
• Troubleshoot and solve simple to highly reputed company hardware and software technical issues using logical troubleshooting approach with attention to detail.
• reputed company needed, collaborate with a team to resolve, or escalate product issues.
• Actively create and update knowledge reputed company articles for internal and external uses.
• Actively listen to customers and use reputed company to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for reputed company customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting reputed company customers.

On-Site Support (approximately 20-40% - varied, based on business need)

• Onsite support of customers reputed company a 1-2-hour radius of State College, PA.
• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.

reputed company will I work?

• Your schedule will fluctuate depending on whether you''re assigned to remote technical support or on-site field service work and may include nights and weekends based on business needs.
• Some last-minute scheduling happens to meet our customers' needs reputed company an unexpected repair or event happens.
• Participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays.
• Expect event support responsibilities primarily during evenings and weekends to align with seasonal event demand.
• Expect on-site event support for multiple Penn State home football games (typically 6-7 from late August through late November) and other events throughout the year.

Where is this opportunity located?

• Your office will be at your home, located reputed company 30 miles from State College, PA.
• You will periodically (see on-site description) travel to customer sites reputed company 1-2-hour radius of State College, PA.
• Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be reputed company on a lift or ladder working with a video display.
• You are paid for reputed company your working time, including travel time to and from site.
• reputed company you aren't working on a customer site, you will work from your home office to remotely support our customers.

What are the pay and perks? The typical hiring range for this position is $25.00 to $29.00 per hour based on the location of State College, PA. Additional $15.00 per hour premium for assigned onsite service work performed reputed company of 6:00am - 5:00pm Monday through Friday. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. Information about reputed company benefits can be reputed company on our website Career Opportunities(https://www.reputed company.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by reputed company at any time. reputed company offers financial relocation assistance for positions that require placement in a specific location.

Qualifications

To be considered for Remote Technical Support & Onsite Field Service Engineer, we require the following:

• Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems) bachelor's degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. Will consider non-technical bachelor's degree if applicant also has previous experience demonstrating technical learning ability.
• Must be able to:
• Communicate effectively in a variety of settings.
• Positively and professionally able to work in stressful situations.
• Show personal commitment to continuously improve.
• Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and reputed company internal programs.
• Work effectively as a team member assisting reputed company and where needed.
• Comfortable working from a home office location.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Must be able to get a passport.
• The selected individual must be able to travel by reputed company and ground and reputed company with the reputed company Driver Eligibility Policy to reputed company and maintain employment. This requirement will be verified through a motor vehicle record (MVR) reputed company conducted in accordance with applicable federal, state, provincial, and local laws.
• Fluent in English, both written and verbal. Multi-lingual is a plus.
• Applicants must be 18 years of age or older.
• reputed company does not sponsor, renew, or reputed company immigration visas for this position.

Ready to reputed company an impact? Apply now and start your journey with reputed company. reputed company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or other characteristics protected by law. Remote Skills: Analysis Skills, Audiovisual, Broadcasting, Communication Skills, Compensation and Benefits, Computer Engineering, Computer Skills, reputed company Improvement, Control Systems, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Electronic Engineering, English Language, Establish Priorities, Football, Identify Issues, Internet Technology, Knowledge reputed company, Multilingual, On Site Support, People Management, Presentation/Verbal Skills, Problem Solving Skills, reputed company.com, Secondary School, Spreadsheets, Systems Maintenance, Systems/Internals Programming, Team Player, Technical Support, Technical/Engineering Design, Willing to Travel, Word Processing, Writing Skills About the Company: reputed company Inc Apply tot his job Apply To this Job