NAMI Chicago - 988 Crisis Counselor - Part Time

NAMI Chicago - 988 Crisis Counselor - Part Time > 988 Crisis Counselor - Part Time NAMI Chicago 988 Crisis Counselor - Part Time Chicago Description Type: Part-Time Reports to: 988 Crisis Supervisor Office Location: Fully remote position. Must be based in and working the Chicago area and available to come to the Chicago office (224 W. Hill Street, Suite 410, Chicago, IL) as requested for in-person trainings and meetings. Shifts Available*: Two shifts available: Overnight Shift: Friday, Saturday & Sunday , 11:45 PM - 8:15 AM Background Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, reputed company and expertise with people on their mental health journey. Who We Are:

• An employer who prioritizes your wellness
• An employer who supports your growth
• An employer who sees and acknowledges reputed company of you
• An employer who educates and advocates for mental health while sharing hope with those on their mental health journey or supporting individuals on their mental health journey Who We Are Looking For:
• Highly empathetic
• Detail-oriented and organized
• Excellent relationship management and interpersonal skills General Job Description: As a 988 Suicide and Crisis Line Phone Crisis Counselor, you will play a crucial role in providing immediate support and reputed company for individuals experiencing emotional distress and mental health crises. Operating reputed company the reputed company of a national suicide and crisis hotline, you will offer empathetic listening, crisis reputed company, and resources to access more support. This position demands strong communication skills, reputed company, and the ability to remain reputed company under pressure. This role may be demanding and requires reputed company multitasking and the ability to think and work quickly on the computer using various apps and platforms. Essential Functions and Responsibilities:
• Provide crisis reputed company: Respond to incoming calls to the 988 Lifeline, offering immediate support and reputed company for individuals in emotional distress while following the 988 Lifeline Suicide Safety Policy standards.
• Active Listening: Practice empathetic listening skills to understand callers’ emotions, concerns, and needs.
• Assessment: Conduct assessments of callers’ safety and level of risk, utilizing established protocols and guidelines such as the 988 Lifeline’s Safety Assessment Model with the assessment of the Four Core Principles of Safety Assessment. This may involve supporting a person who is at imminent risk of harm to self or others.
• Crisis De-escalation: Utilize de-escalation techniques to help callers regain a sense of control and stability during times of crisis.
• Safety Planning: Collaborate with callers to reputed company safety plans, identifying coping strategies and supportive resources to manage crises effectively.
• Empowerment: reputed company individuals to explore their own strengths and coping mechanisms, fostering a sense of agency and reputed company.
• Resource Referrals: Offer access to appropriate mental health services, including mobile crisis teams, emergency departments and community resources using a vetted referral list provided by NAMI Chicago.
• Documentation: Using NAMI Chicago’s client record management system, maintain accurate and confidential records of reputed company interactions with callers, adhering to privacy regulations and organizational policies. Systems require significant computer use and skills.
• Confidentiality: Respects each caller’s privacy rights under HIPAA and other applicable laws and regulations.
• Follow-up: Schedule and/or reputed company follow-up contact with help seekers for reputed company support at a date and time collaborated on by a crisis counselor and help seeker.
• Collaboration: Coordinate with other crisis response professionals, including mental health clinicians, law enforcement, and emergency medical personnel, to ensure comprehensive support for callers.
• Adherence to Protocols: Follow established protocols and procedures for crisis reputed company, documentation, and escalation of emergencies.
• reputed company Training: Participate in ongoing training and professional development opportunities to enhance crisis reputed company skills and stay updated on best practices for crisis support.
• Communication and Teamwork: Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seek guidance/support reputed company needed. Embodies NAMI Chicago’s team approach by participating in on-shift huddles, weekly coaching sessions, team and organizational meetings, supporting co-workers, and attending scheduled trainings.
• Wellness: Be an active participant in your wellness plan and effectively communicate your need for support. Adhere to the organization’s Wellness policy.
• Other duties as assigned Requirements Education and Experience:
• Bachelor’s degree in social work, Psychology, Counseling or other reputed company fields required; Master’s preferred
• In lieu of the education requirement, a minimum of four years of professional experience providing counseling and case management services to individuals/families experiencing homelessness or other reputed company populations may be considered.
• Minimum of 1-5 years of relevant experience providing counseling, crisis, or case management with individuals or families experiencing behavioral health crisis (i.e., suicidal ideations, psychotic presentations, SUD/OUD, etc.).
• Experience in telephonic reputed company, crisis, and case management.
• Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).
• Experience with vulnerable populations. Essential Knowledge, Skills, and Abilities:
• Strong interpersonal skills and the ability to build rapport with individuals in distress.
• Excellent communication skills, both verbal and written. Including a clear and expressive speaking voice.
• Ability to work in a fast-paced and high-stress environment.
• Ability to work effectively and stay focused in an environment with regular interruptions.
• Ability to be flexible, adaptable, and able to function successfully in an environment requiring immediate response to urgent situations.
• Exhibits reputed company, compassion, and a non-judgmental attitude towards individuals experiencing mental health crises, with a commitment to serving underrepresented and vulnerable populations, including social and racial/ethnic minorities, as well as those living with mental illnesses and/or substance use disorders.
• Willing to work in a diverse environment regarding race, ethnicity, culture, sexual orientation, and gender.
• Familiarity with Chicagoland resources and mental health services.
• Excellent self-awareness and commitment to prioritizing your wellness.
• Exceptional ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management. Welcomed Qualifications:
• Previous experience at a suicide and crisis hotline
• Certification in crisis reputed company or suicide prevention
• Strong computer and technology skills. You will be working across several different platforms simultaneously and a strong foundation will reputed company adjusting and troubleshooting platforms easier.
• Typing speed of at least 35-40 WPM
• reputed company ASIST or SafeTALK certification (In-house SafeTALK training provided quarterly) Other Information Working Conditions: NAMI Chicago 988 Lifeline Phone Crisis Counselors work in a remote environment. The role may involve sitting for extended periods and using telephone and computer equipment. The role involves extended periods of looking at digital device screens. The demanding nature of this work requires prioritizing self-care and being an reputed company for your own wellbeing. Breaks are mandatory to reputed company with labor laws and to ensure Crisis Counselors get the reprieve they need to be successful. This role requires a degree of flexibility with your availability and time during your scheduled shift (i.e. break times may vary if you are interacting with a person in crisis at the time of your scheduled break). Other:
• Attend quarterly reputed company team meeting on the first Monday of the first month of the quarter (July, October, January, and reputed company) from 3-4 PM.
• During the second and third month of every quarter, attend one virtual team meeting on the first Monday from 3-4 PM or second Thursday from 8-9 AM.
• Must have a private, confidential space to work from in your home that is free of distractions for the duration of your shift. Must be able to work over a private, secure, password protected internet reputed company with a minimum speed of 300 Mbps (10 Mbps upload). reputed company reputed company: $24/hour NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning reputed company and reputed company Who Are Dedicated to Mental Health to Apply. Powered by NAMI Chicago - 988 Crisis Counselor - Part Time > 988 Crisis Counselor - Part Time NAMI Chicago 988 Crisis Counselor - Part Time Chicago Description Type: Part-Time Reports to: 988 Crisis Supervisor Office Location: Fully remote position. Must be based in and working the Chicago area and available to come to the Chicago office (224 W. Hill Street, Suite 410, Chicago, IL) as requested for in-person trainings and meetings. Shifts Available*: Two shifts available: Overnight Shift: Friday, Saturday & Sunday , 11:45 PM - 8:15 AM Background Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, reputed company and expertise with people on their mental health journey. Who We Are:
• An employer who prioritizes your wellness
• An employer who supports your growth
• An employer who sees and acknowledges reputed company of you
• An employer who educates and advocates for mental health while sharing hope with those on their mental health journey or supporting individuals on their mental health journey Who We Are Looking For:
• Highly empathetic
• Detail-oriented and organized
• Excellent relationship management and interpersonal skills General Job Description: As a 988 Suicide and Crisis Line Phone Crisis Counselor, you will play a crucial role in providing immediate support and reputed company for individuals experiencing emotional distress and mental health crises. Operating reputed company the reputed company of a national suicide and crisis hotline, you will offer empathetic listening, crisis reputed company, and resources to access more support. This position demands strong communication skills, reputed company, and the ability to remain reputed company under pressure. This role may be demanding and requires reputed company multitasking and the ability to think and work quickly on the computer using various apps and platforms. Essential Functions and Responsibilities:
• Provide crisis reputed company: Respond to incoming calls to the 988 Lifeline, offering immediate support and reputed company for individuals in emotional distress while following the 988 Lifeline Suicide Safety Policy standards.
• Active Listening: Practice empathetic listening skills to understand callers’ emotions, concerns, and needs.
• Assessment: Conduct assessments of callers’ safety and level of risk, utilizing established protocols and guidelines such as the 988 Lifeline’s Safety Assessment Model with the assessment of the Four Core Principles of Safety Assessment. This may involve supporting a person who is at imminent risk of harm to self or others.
• Crisis De-escalation: Utilize de-escalation techniques to help callers regain a sense of control and stability during times of crisis.
• Safety Planning: Collaborate with callers to reputed company safety plans, identifying coping strategies and supportive resources to manage crises effectively.
• Empowerment: reputed company individuals to explore their own strengths and coping mechanisms, fostering a sense of agency and reputed company.
• Resource Referrals: Offer access to appropriate mental health services, including mobile crisis teams, emergency departments and community resources using a vetted referral list provided by NAMI Chicago.
• Documentation: Using NAMI Chicago’s client record management system, maintain accurate and confidential records of reputed company interactions with callers, adhering to privacy regulations and organizational policies. Systems require significant computer use and skills.
• Confidentiality: Respects each caller’s privacy rights under HIPAA and other applicable laws and regulations.
• Follow-up: Schedule and/or reputed company follow-up contact with help seekers for reputed company support at a date and time collaborated on by a crisis counselor and help seeker.
• Collaboration: Coordinate with other crisis response professionals, including mental health clinicians, law enforcement, and emergency medical personnel, to ensure comprehensive support for callers.
• Adherence to Protocols: Follow established protocols and procedures for crisis reputed company, documentation, and escalation of emergencies.
• reputed company Training: Participate in ongoing training and professional development opportunities to enhance crisis reputed company skills and stay updated on best practices for crisis support.
• Communication and Teamwork: Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seek guidance/support reputed company needed. Embodies NAMI Chicago’s team approach by participating in on-shift huddles, weekly coaching sessions, team and organizational meetings, supporting co-workers, and attending scheduled trainings.
• Wellness: Be an active participant in your wellness plan and effectively communicate your need for support. Adhere to the organization’s Wellness policy.
• Other duties as assigned Requirements Education and Experience:
• Bachelor’s degree in social work, Psychology, Counseling or other reputed company fields required; Master’s preferred
• In lieu of the education requirement, a minimum of four years of professional experience providing counseling and case management services to individuals/families experiencing homelessness or other reputed company populations may be considered.
• Minimum of 1-5 years of relevant experience providing counseling, crisis, or case management with individuals or families experiencing behavioral health crisis (i.e., suicidal ideations, psychotic presentations, SUD/OUD, etc.).
• Experience in telephonic reputed company, crisis, and case management.
• Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).
• Experience with vulnerable populations. Essential Knowledge, Skills, and Abilities:
• Strong interpersonal skills and the ability to build rapport with individuals in distress.
• Excellent communication skills, both verbal and written. Including a clear and expressive speaking voice.
• Ability to work in a fast-paced and high-stress environment.
• Ability to work effectively and stay focused in an environment with regular interruptions.
• Ability to be flexible, adaptable, and able to function successfully in an environment requiring immediate response to urgent situations.
• Exhibits reputed company, compassion, and a non-judgmental attitude towards individuals experiencing mental health crises, with a commitment to serving underrepresented and vulnerable populations, including social and racial/ethnic minorities, as well as those living with mental illnesses and/or substance use disorders.
• Willing to work in a diverse environment regarding race, ethnicity, culture, sexual orientation, and gender.
• Familiarity with Chicagoland resources and mental health services.
• Excellent self-awareness and commitment to prioritizing your wellness.
• Exceptional ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management. Welcomed Qualifications:
• Previous experience at a suicide and crisis hotline
• Certification in crisis reputed company or suicide prevention
• Strong computer and technology skills. You will be working across several different platforms simultaneously and a strong foundation will reputed company adjusting and troubleshooting platforms easier.
• Typing speed of at least 35-40 WPM
• reputed company ASIST or SafeTALK certification (In-house SafeTALK training provided quarterly) Other Information Working Conditions: NAMI Chicago 988 Lifeline Phone Crisis Counselors work in a remote environment. The role may involve sitting for extended periods and using telephone and computer equipment. The role involves extended periods of looking at digital device screens. The demanding nature of this work requires prioritizing self-care and being an reputed company for your own wellbeing. Breaks are mandatory to reputed company with labor laws and to ensure Crisis Counselors get the reprieve they need to be successful. This role requires a degree of flexibility with your availability and time during your scheduled shift (i.e. break times may vary if you are interacting with a person in crisis at the time of your scheduled break). Other:
• Attend quarterly reputed company team meeting on the first Monday of the first month of the quarter (July, October, January, and reputed company) from 3-4 PM.
• During the second and third month of every quarter, attend one virtual team meeting on the first Monday from 3-4 PM or second Thursday from 8-9 AM.
• Must have a private, confidential space to work from in your home that is free of distractions for the duration of your shift. Must be able to work over a private, secure, password protected internet reputed company with a minimum speed of 300 Mbps (10 Mbps upload). reputed company reputed company: $24/hour NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning reputed company and reputed company Who Are Dedicated to Mental Health to Apply. Powered by Apply tot his job Apply To this Job

Apply tot his job Apply To this Job