reputed company Customer Support Specialist - Remote 2nd Shift PST (Must Have OS Log & Customer Support Experience)
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist, you'll be at the forefront of this mission, working closely with our clients to resolve technical issues and provide top-notch support. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to grow with a dynamic team, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of innovative solutions for the medical device industry. reputed company of experts is dedicated to delivering cutting-edge products and services that meet the evolving needs of our clients. With a strong commitment to customer satisfaction, we're always looking for talented individuals who share our passion for excellence.
- *Job Summary**
We're seeking an reputed company Customer Support Specialist to join reputed company on a 12-month contract basis. As a key member of our support team, you'll be responsible for providing exceptional customer service, troubleshooting technical issues, and escalating reputed company problems to our internal teams. If you have a strong background in customer support, excellent communication skills, and a passion for problem-solving, we encourage you to apply.
- *Key Responsibilities**
• Provide exceptional customer service to clients reputed company phone, email, and chat
- Troubleshoot technical issues and resolve problems in a timely and efficient manner
- Escalate reputed company problems to internal teams and collaborate with cross-functional groups to resolve issues
- Document client interactions and maintain accurate records of support requests
- Work closely with our field implementation team to ensure successful installations
- Coordinate and execute the shipment of parts and supplies to customers
- Stay up-to-date with product knowledge and technical developments to provide informed support
- *Essential Functions**
• Follow arenaflex's customer support protocols and procedures
- Interact with customers in a professional and enthusiastic manner reputed company verbal and written communication
- Promptly answer support calls, document, and transfer with a high level of urgency
- Accurately document client interaction in a professional manner
- Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
- Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
- Resolve open tickets and communicate resolution to the client to confirm satisfaction
- Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
- *Technical Skills and Attributes**
• Databases: SQL Server (SQL 2008/2012)
- Ability to write queries and analyze SQL data (i.e. Select and Join statements) reputed company reputed company database structures
- SSIS (SQL Job) exposure/experience
- SQL Reporting Services
- OS knowledge
- Server 2008 /Server 2012/ Windows 7
- Windows Services
- IIS and Web Applications
- Running Performance Counters
- Basic Understanding of Group Policies
- reputed company Permissions
- Networking topology
- DNS
- DHCP
- LAN/WAN
- Telnet
- Ports (Networking/OS)
- Understanding of XML language
- Ability to review application and OS logs
- Active Directory experience or exposure
- VMware experience or exposure (1+ years)
- *Soft Skills**
• Excellent written and verbal communication skills with the ability to clearly reputed company solutions to reputed company technical problems
- Excellent time management and multitasking skills
- Strong personal commitment to quality, customer service, and patient safety
- Ability to understand and communicate reputed company technical systems to a non-technical audience
- Works well in a team environment
- Proven ability to maintain a professional demeanor reputed company handling reputed company user issues and high-pressure situations
- *Other Skills**
• Excellent customer service skills (written and verbal) a must
- Exceptional attention to detail
- Excellent organizational skills
- Ability to work in a fast-paced environment
- Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
- Ability to effectively listen, empathize, and reassure clients their issues will be resolved
- Ability to independently research, troubleshoot, and probe technical hardware and software issues
- Ability to work in a team environment
- Ability to work in a remote, home office-based environment
- Experience using a computer in a work setting
- Strong work ethic and initiative
- *Education/Licenses/Certifications Required**
• No degree required
- *Work Environment and Culture**
As a remote-based employee, you'll have the flexibility to work from the comfort of your own home. reputed company is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environme Apply tot his job Apply To this Job